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Verizon Business Markets Blog

Updates to Verizon's Online Support

Employee Emeritus Employee Emeritus ‎02-06-2014 12:08 PM

Guest post from Marcia O’Toole, communications manager for the Verizon small business website.


If you have not visited the Support area lately, we invite you to see the variety of helpful information and tools available.  We now offer video “QuickGuides” on common questions, such as how to add a wireless printer to your network and how to fix a slow Internet connection.  Recently, we introduced 10 online support tools, more online help topics and easier navigation.  This set of enhancements is part of our ongoing initiatives to significantly upgrade the Verizon My Business experience.


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The 10 new online support tools for your Verizon business phone services include:

  • Troubleshooting lost dial tone
  • Creating and checking on a repair ticket
  • Modifying call forwarding settings
  • Resetting your voice mail password
  • Setting up your Wi-Fi service

Please note that you will need to sign-in in order to use the tools.  If you are not yet registered for an online account, take a few minutes to take care of it.


We still offer other online help, including the automated agent, user guides, and a large searchable database of account, phone, Internet, TV and applications support topics.  As before, whether on the phone or the Internet, Verizon Support is available 24 x 7.

We are interested in your feedback on these changes to your Verizon online experience, as well as suggestions for future additions and improvements.  Please feel free to complete a comment card.  And, thanks!



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Get news from Verizon about Business Markets services and market trends that affect your bottom line. Here, you'll find tips and commentary from the Verizon Business Markets group and other experts to help keep your business growing.


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About the Authors

Tumara Jordan

Senior Manager: Verizon Business Markets

Photo of Tumara Jordan

Tumara is a contributor to the Business Markets Marketing team and she currently manages Social Media marketing campaigns.