Customers With Disabilities

Better Living Through Technology

by Employee on ‎06-17-2011 02:24 PM


One part of life that’s been significantly enhanced by technology in recent years is customer service.  Verizon is a big business that’s put the power of technology in customers’ hands to create a better service experience – like our online tool that lets you build your own bundle, our In-Home Agent self-service tool, the and My Verizon portals and more.  This week the New York Times features some small businesses that are doing big things for customers through technology.  I especially liked that Great Clips has an online check-in option that lets you see how long the wait is at various locations.  Very cool!


My fondest futuristic technology dream is about having a camera embedded in my brain.  My fantasy camera would become active any time I blinked five times in a row and would record whatever I’m looking at.  Haven’t figured out yet how I’d transmit the photos or videos – maybe a wireless transmitter built in?  Anyway – here’s a fun video about a surfer who invented a wrist-mounted camera to use while riding the waves.  The camera has evolved to one that can be mounted on a surf board (to take video of yourself surfing), race cars, weather balloons and other devices.  It was even on the rescue pod used to save the Chilean miners.  This definitely goes on my Christmas list this year.


It’s countdown to the weekend and almost time to have fun.  Often I’m straying a bit from technology into science and nature in this blog, just because I love science.  This week, Wired Magazine’s science section offers up a photo gallery that makes me want to start my play time now.  It features cool shots of different animals, engaged in fun and very human-like pursuits.  The interview that accompanies it is equally interesting and asks the age-old question, “Do animals have emotions?”  Jeesh, I know the answer to that.  Just watching my dog thumping his tail and running his feet while he’s asleep shows that 1) he’s dreaming and 2) he’s having a blast!  That’s all the proof I need.


Have a great weekend, everyone.

by mayswitchsoon
on ‎07-31-2011 06:22 PM

I take strong exception with your thesis. Technology has enriched our lives in many ways but customer service has become the joke of the industry. Verizon Fios offers reliable, evolving products which anticipate the demand of its customers but its poor customer service is legendary. It offers decent promotional rates and then does nothing to retain customers once those rates expire.

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with Fios since it was first being developed and deployed in 2004.

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