Customers With Disabilities

How Verizon Concierge Can Help Keep New Year's Resolutions

by Employee on ‎01-26-2012 06:03 PM

Nugent.JPGTom Nugent, national sales director at Verizon Enhanced Communities, is our guest blogger.  Tom leads the Verizon team responsible for building and maintaining relationships with multi-family property owners, developers, property management companies and real estate investment trusts (REITs).


As January winds down, I have to ask the difficult question.  How many of your New Year’s resolutions have been relegated to the 2012 garbage bin?.


Whether it has been to lose ten pounds, exercise more, cut down on chocolate or spend more time with the family, no matter how simple the resolutions we make at midnight on New Year’s Eve, most are often forgotten before the end of January.


But if you’re the owner or manager of a multi-family FiOS community, or a board member of a condo association with FiOS, we have some easy ideas to help you make and keep some really big resolutions this year.


Get organized. This is a big one that a lot of people make but find it hard to put into practice. With tools likeorganized2.jpg Verizon Concierge, however, managing important documents and communicating with residents can be easy all year long. For instance, you can create a single point of access for:

      • HOA documents, by-laws, meeting minutes, etc.
      • Sharing community calendars & intra-community classified ads
      • Submitting and receiving maintenance requests
      • Emergency notifications via phone, email, smart phones, even via FiOS TV

Get ahead of the competition. The rental market is red hot right now, and differentiating your property while marketing it more effectively can help you retain residents longer and fill vacancies faster. Web-based applications such as Verizon Concierge can help you:

      • Leverage awareness of your property, its amenities and features affordably and efficiently via its robust marketing platform
      • Gain favor with a more affluent, tech-savvy demographic
      • Create “stickiness” with existing residents via property-based social media platform to keep residents engaged with staff and with each other

green.jpgLive “greener”.   Let’s face it. Green is big! While “green” can mean a lot of things to different people—from alternative energy to carbon footprint reduction, energy efficiency and goods made from recycled products—Verizon Concierge can help your staff and your residents reduce paper usage in a number of ways, including:

    • Reserving on-site amenities for functions via web portal, smart phone or FiOS TV Widget
    • Managing maintenance requests
    • Guest registrations
    • Documenting package deliveries and notifications


By using Verizon Concierge to accomplish just one or all of these things, you’ll be helping your property become more efficient, which ultimately can help you keep one of the most important resolutions of all: Make better use of your money, time and resources.


(By the way—Verizon Concierge is available to most FiOS-served multi-family communities as a complimentary, added value service. For more information, go to!)

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About The Authors

Bob Elek

Manager - Media Relations

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Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with Fios since it was first being developed and deployed in 2004.

Alberto Canal

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Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy Fios quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

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Deidre is a member of the consumer PR team and loves to talk everything Fios and everything football. She’s also a happy Triple Play customer.

Phil Santoro

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Phil has been extolling the virtues of Fios ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

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Caroline manages the Verizon Fios Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the Fios conversation.

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