I am using FIOS internet and mostly via wi-fi on my notebook. Periodically when trying to SEND a message, I get the error message noted above 550 5.7.1 Authentication Required . I then have to resend, and it normally goes through. What is the problem and the fix?
... when trying to SEND a message, I get the error message noted above 550 5.7.1 Authentication Required . I then have to resend, and it normally goes through. What is the problem and the fix?
You may want to check your account settings. Recently VZ changed the details for authentication on the VZ mail servers. Look here:
Verizon email STINKS! I am constantly dealing with this same issue and support is completely UNHELPFUL. My suggestion is to open a gmail.com account and use it whenever your Verizon email doesn't work. Not so gradually you will have all your emails and contacts on your gmail account and then you can abandon verizon. They DO NOT care about providing you email support -- they don't make any money on it! As long as you're using them to connect to the internet -- to access your gmail account -- they want you as a customer.
03-22-2013 12:17 PM - edited 03-22-2013 12:18 PM
>>rollie: The link provided does not tell me what the settings should be to avoid the authentication message.
Try this link--this is the link to the Verizon Announcement for the server changes and apparently some people were sent an email but I never received one and was surprised last week when I couldn't send mail. URL might wrap:
Hope that helps...if you are using Eudora, you might also find the "Eudora & server changes" thread useful.
Same issue for me for MONTHS. 2 30+ minute sessions with Verizon support - no solution. Got the same answer you all did: bad settings. I of course had already checked the settings. They were fine. Befuddled, Verizon asks me to manually re-input (we do this together multiple times; and Support was patient and nice). Eventually Support blames my email client (Maildroid on Android JB 4.3). I say except it's also happening on my PC client, Outlook on XP, which had been working fine with my verizon.net address for years but now has this same authentication issue. Support agrees that's weird and we spend 15 minutes chasing phantom settings issues there too. Support eventually concedes they can't do anything more and that I must have two bad email clients, one of which is MS Outlook. Me and the dozens of others in these and other fora taking the time to report this 550 5.7.1 Authentication issue, with all of us finding if we resend often multiple times the email finally sends? And these email clients work with every other ISP (I've also worked with the Maildroid developer and we can find nothing on his end, he gets this same inquiry from other verizon.net users, and that I am having the same problem now with my Outlook and didn't for years makes it plain this is not a client issue) but it's the clients and not Verizon? This seems to be a Verizon server issue. Frustrated enough now that I'm on the verge of going through the hassle of dumping my verizon.net address. To KMSCULLY's point, I would have thought there was some marketing value to Verizon of people like me keeping their verizon.net address but whatever that is it apparently isn't worth whatever investment is required to fix or replace their current servers. Very disappointing Verizon this issue can't be frankly addressed (clearly not a settings or email client issue for those of us who have fruitlessly been down those paths) and more importantly be solved. It can't be a settings issue; been there done that. You are a technology company . . .
Are you able to send and receive messages normally from webmail? If not, there might be something wrong with your account itself.
I took some screenshots of what it auto-set in case that would help you: