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Account Blocked in Mexico

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rltmd317
Contributor
Contributor
Posts: 3
Registered: ‎09-25-2014

Account Blocked in Mexico

Message 1 of 3
(924 Views)

I just back from Mexico and my account was blocked because of multipe connection failures attempts.  I did logon day 1 no problem.  My suster-in-law account was also blocked and she did not even try to logon.  I am at a complete loss to why this happened but worst was the solution.  I had three options: an email would be sent to me with a code to unblock, well my email is blocked I can not get that code.  One would be sent to my home phone, I am in Mexico and the last was snail mail to my home address.  This was a major inconvienance and the solution not well thought out since only one option is even close to viable and you have to be home to use it.  I would like to know first why I was blcok at all since I did not have any failures logging on and obviously since my sister-in-law had the same problem it had nothing to do with one of us on the account.  She does have verizon wireless.  A no brainer solution is a text to your phone with a code.  She did get a text  telling her she was blocked.

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,694
Registered: ‎03-18-2013

Re: Account Blocked in Mexico

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(905 Views)

Hi rltmd317,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,694
Registered: ‎03-18-2013

Re: Account Blocked in Mexico

Message 3 of 3
(903 Views)
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