04-29-2017 09:48 AM
The title says it all: after completing the switch to AOL, I can only send tiny attachments. Any attachment in the MB size range, and my e-mail just sits in the Outlook outbox, with Outlook reporting "preparing to send/receive" but nothing ever happening. Currently I'm trying to send an e-mail with a 7MB atttachment.
I disabled e-mail scanning from my AV, but that didn't help. Disabled the Norton Firewall, and it didn't help. Disabled Norton Auto-Protect, and it didn't help. I also set my router to No Security, and that didn't help either.
This started when I switched to AOL (following the instructions) because Verizon is abandoning its e-mail service.
04-29-2017 10:37 AM - edited 04-29-2017 10:39 AM
Believe your answer is here below as to what is being offered
Problem is most likely in your Outlook settings.
What updates have you done to Outlook since the migration ?
Here are just a few of the benefits you’ll get with AOL Mail:
Software you use ?
PC Operating System:Ex:Windows 10
Browser: Ex: Google Chrome
Email System: Ex: Outlook ????
04-29-2017 11:51 AM
Everything else is the same (no recent updates) as before making the switch to AOL, therefore the prime suspect is that it's something related to AOL.
That said, here is the information you asked for:
Operating System: Vista Home Premium SP2 x64
Browser: Pale Moon 27.2.1 x32
E-mail coient: Outlook 2007
04-30-2017 09:38 AM - edited 04-30-2017 09:54 AM
Just sent 11.1 Mb of .jpg from my Outlook to my gmail email.
and Forwarded same to my VZ AOL email.
Still believe solution is by fixing your Outlook.
Suggest you go here to research your particular problem
PS: Just got both emails on my iPhone as well.
05-01-2017 10:01 AM
Thanks for the link, but I looked around widely on that Microsoft site and didn't find anything that helped. I have also fiddled extensively with my Outlook settings to see if any combination of settings will do the trick. Nothing yet.
Have you managed to successfully send OUT a large attachment from a VZ/AOL account in Outlook? If you have, then I'd be curious to know your Outlook settings for the following:
If you've been able to send out large attachments from your VZ account via Outlook, I'll try to replicate your settings and see if they work for me.
05-01-2017 10:30 AM
Just sent ANOTHER file 15.2 MB of .jpgs from my Outlook to my gmail
Below are my present Outlook 2013 Mail Settings.
IN WINDOWS 10 go to
Control Panel\All Control Panel Items
Click on: Mail (Microsoft Outlook …)
Name:your email@example.com Type: POP/SMTP
Account Type: POP3
Incoming Mail Server: pop.verizon.net
Outgoing Mail Server(SMTP): smtp.verizon.net
User Name: ****** I use my VZ Residential ID
Password: ****** I use my VZ Residential PWD
Test Account Settings: Automatically test ….
General tab: UP TO YOU
Outgoing Server tab:
My outgoing server (SMTP) requires authentication
Use same settings as my incoming mail server
Server Port Numbers
Incoming server(POP3): 995 Use Defaults
This server requires an encrypted connection (SSL)
Outgoing server (SMTP): 587 USE ENCRYPTED CONNECTION: TLS
Now click next to test all your settings
WITH ALL OF THE ABOVE SETTINGS: TEST EMAIL SUCCESSFUL
PS: USING MICROSOFT OUTLOOK 2013 (32-bit) and Windows 10 Pro
Note also that you have to let the mail and client have access to Calendar in your privacy settings
In Windows 10 Pro Go TO :
Let apps access my calendar ON
05-01-2017 10:49 AM
If the file you are attaching is bigger than the server allows,
try putting the file in a shared location and sending a link instead.
I presently use Picasa 3 to share vacation albums with family members (even though its been retired by Microsoft)
Picasa is an image organizer and image viewer for organizing and editing digital photos, plus an integrated photo-sharing website.
05-01-2017 11:05 AM
Thank you for the settings.
I made sure to select the same settings as you have, and sent out a test e-mail. It was successful. I also successfully sent out a regular e-mail (no attachment) to another one of my accounts.
However, when I tried to send a 7MG PDF attachment to the same account, Outlook's "Send/Receive Progress" dialog box just kept saying "Processing," and eventually timed out. Lenghtening the server timeout period from 1 minute to 10 minutes didn't improve matters.
05-01-2017 12:11 PM
Our posts must have crossed in cyberspace, I just now saw your most recent one about Picasa. (Maybe I'll check that box to e-mail me when there's a reply.)
The other night I did end up putting that PDF in Dropbox and sent out a link for the download. But as you pointed out in your first post, AOL's file size limit is supposed tobe 25MB and this is a 7MB file. So I'm scratching my head as to what's going on. Even set to the same settings as you, I can't send out an e-mail with a large attachment.
05-04-2017 06:49 AM
Just sent 22 Mb of jpgs from AOL to my gmail, arrived on my iPad and iPhone
found this :
Maximum email size limit for Gmail Outlook com Yahoo AOL
MAXIMUM EMAIL SIZE LIMIT
25Mb (per email sent or received)
Outlook.com and Hotmail
10Mb (per file attachment) or 300Gb (only for files attached via SkyDrive!)
25Mb (per email) or unlimited (only for files attached via DropBox – limited by your DropBox account size)
25Mb (per email sent or received)
50Mb (per attachment) and 10Mb (per file)
12Mb (per email) and 10Mb (per file)
30Mb (per email) and 20Mb (per file)
MAXIMUM EMAIL SIZE LIMIT
20Mb (per attachment)
Windows Live Mail
10Gb (per email) and no more than 50Mb per file attached
Can you bypass these maximum email size limits?
A simple answer would be: no, you can’t bypass these maximum size limits. However, there are workarounds:
– if you are an Outlook user, you can install Weight Diet for Outlook and automatically compress outgoing file attachments, so they have more chances to “fit”;
– you can upload the files-to-be-attached to cloud storage servers (like DropBox, Google Drive or SkyDrive) and include the download link in your email.