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All of my outgoing email [Outlook Express] is being blocked as spam.

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Contributor
Posts: 7
Registered: ‎03-22-2013

All of my outgoing email [Outlook Express] is being blocked as spam.

Message 1 of 5 (587 Views)

Can somebody help me?  I tried to contact live customer support but nobody responded.   None of my outgoing mail from Outlook Express has been able to be sent to the receivers.  The error message is the same in each case and says I should look up the spam FAQ here at Verizon to solve the issue.  The FAQ instructed me to send details to an email address - but I can't send any email!  And the problem is not just with one email.  None of them are getting through.  Any advice?  

4 REPLIES
Gold Contributor II
Posts: 3,431
Registered: ‎12-16-2012

Re: All of my outgoing email [Outlook Express] is being blocked as spam.

Message 2 of 5 (485 Views)

Consider calling if you want Verizon's help.  1-800-verizon.  You might have been flaged and need to be moved to a whitelist.

 

Obviously first thing to check is to check for viruses or for long signatures that might be mistaken for Spam.

 

Try sending a text only email rather than a rich(html) email.  If that works it may hint at what is worng.

 

Obviously do a security scan of your machine to make sure its not something bad on your machine

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: All of my outgoing email [Outlook Express] is being blocked as spam.

Message 3 of 5 (477 Views)

Double check if it's a problem with your account, or your outlook express.

 

What you do is login at http://webmail.verizon.com

 

IF you can send email from the website directly, then outlook express has some kind of footer, or header, or signature or background or something that is flagging your mail as spam. 

 

 

If you can't send from the website, then definetely call into Verizon and/or do the live chat.  There is a link at the bottom of the Verizon page that says contact us. 

Contributor
Posts: 7
Registered: ‎03-22-2013

Re: All of my outgoing email [Outlook Express] is being blocked as spam.

Message 4 of 5 (433 Views)

Thanks for the responses.  I think I fixed it!

Platinum Contributor I
Posts: 5,175
Registered: ‎08-05-2008

Re: All of my outgoing email [Outlook Express] is being blocked as spam.

Message 5 of 5 (420 Views)

rant-ree wrote:

Thanks for the responses.  I think I fixed it!


If you don't mind, can you tell us what the problem was and how you fixed it? It might help others in the future.....thanks.....

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

 

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