Android email
lack2000
Newbie
Please verizon why this keep happening to me. Everytime I am forced to change my website password. The email on my android phone and tablet does not work any more

I have called tech support and went to a Verizon store no luck. What is wrong.

I have a Samsung note 3.
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Re: Android email
tns2
Community Leader
Community Leader

You changed the password to match on your android as well?  You may have to shutdown and restart the android, because it has a running service that may keep using the password that it had when it started up.

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Re: Android email
lack2000
Newbie
I think I said I went to the Verizon store and they did all of this. No luck.
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Re: Android email
tns2
Community Leader
Community Leader

Remember your talking to peers.  We have no idea what you or verizon have already tried.

p.s  My phone is a android (Samsung Galaxy S5)  and doesn't have this problem.

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Re: Android email
lack2000
Newbie
I know but I stated I went to the Verizon store..

Nevermind
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Re: Android email
lack2000
Newbie
I need all the help I can get.
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Re: Android email
ElizabethS
Moderator Emeritus

If the password contains special characters, try removing those.

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Re: Android email
lack2000
Newbie
This does not work
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Re: Android email
tns2
Community Leader
Community Leader

Tell us where it fails and messages you get. 

Lett ing us know all your incoming and outgoing server settings (minus personal info) might help.

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Re: Android email
lack2000
Newbie
Unable to create account.

I can sign into the app but not the email app
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