I cannot believe how horrible the service is that i am recieving. Its like customer support is run by middler schoolers. I have been hung up on 2x in the past 1:30 minutes trying to get to the correct department.
Verizon had a great promotional offer which is why i switched my service. Now they are failing to provide me with the promotion and every time i call i get transferred to the wrong department and hung up on.
The manager(NJ customer support base) named Alex in the "call holder support" department blatantly hung up on me after i was waiting for almost an hour. I am beyond offended. What a complete and utter waste of time this company has been. I cannot believe there is a company that treats its customers like this.
So close to moving my business elsewhere. What a joke!!!!!!!!!!!!!
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