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Can Not Send Email from Phone with Verizon WiFi

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motoyoyo
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Posts: 3
Registered: ‎10-08-2012

Can Not Send Email from Phone with Verizon WiFi

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I have Verizon Fios and Internet at my home and a Verizon email account.  I do not have a Verizon wireless phone.  My Android smart phone from Republic Wireless will not send emails that have attachments, over my Verizon WiFi.  I can turn the WiFi off on my phone and the phone will send the messages over Cell service to my Verizon email account.  My Verizon router is a standard setup with standard settings.  I have not verified whether my emails can be sent on other WiFi locations outside my home, but I'm fairly certain that they will not send on other WiFi either.  Is there a special permission or setting I need from Verizon to be able to use a Non-Verizon cell phone on WiFi?

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tns2
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Posts: 4,437
Registered: ‎12-16-2012

Re: Can Not Send Email from Phone with Verizon WiFi

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Triple check your email configuration

 

http://www.verizon.com/emailsettings

 

if not using Verizon/yahoo email

 

outgoing smtp.verizon.net port 465 SSL plain txt passwords

 

incoming pop.verizon.net port 995 ssl plain text passwords.

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Verizon_Support
Employee Employee
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Posts: 3,205
Registered: ‎04-10-2013

Re: Can Not Send Email from Phone with Verizon WiFi

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Hi motoyoyo,

 

You should be able to send emails from your mobile phone, whether it is a verizon wireless phone or not, over your home fios internet connection without issue especially if it is a Verizon.net email account. Can you check to see if this happens via other WiFi connections also? Do you receive any error messages when trying to send messages over your home WiFi connection and if so, what is the error message?

 

Thanks,

CJH

motoyoyo
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Posts: 3
Registered: ‎10-08-2012

Re: Can Not Send Email from Phone with Verizon WiFi

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I am still having this problem from all four of my cell phones.  It happens on all wifi connections whether at my home or away.  I just recieved an email from my daughter that was dated three months ago.  Emails just get hung up in the Outbox and then send randomly at a way later date usually.  If I switch the wifi off, the emails will send.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Can Not Send Email from Phone with Verizon WiFi

Message 4 of 5
(1,648 Views)

Triple check your email configuration

 

http://www.verizon.com/emailsettings

 

if not using Verizon/yahoo email

 

outgoing smtp.verizon.net port 465 SSL plain txt passwords

 

incoming pop.verizon.net port 995 ssl plain text passwords.

View solution in original post

motoyoyo
Contributor
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Posts: 3
Registered: ‎10-08-2012

Re: Can Not Send Email from Phone with Verizon WiFi

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(1,640 Views)

Thanks for your response.  These settings did not work for me at first, until I noticed the extra comment about enabling SSL security.  The new email settings seem to work great.  I'll have to wait and see if my phone works properly.  Thanks.

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