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Can't Access E-mail on Mobile Devices

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-27-2014

Can't Access E-mail on Mobile Devices

Message 1 of 18
(3,562 Views)

Beginning 17 September, e-mail no longer updates on either my iPhone 5S or iPad, both running iOS 7.1.2.  It does not work on cellular data networks nor WiFi.  

 

I have gone through the account unlock process, but that has not worked.  Devices have been rebooted.

 

I can't find any threads that address this problem, but did note another user also experienced the same thing.  No resolution was posted.

 

Please advise.

17 REPLIES 17
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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Can't Access E-mail on Mobile Devices

Message 2 of 18
(3,555 Views)

On your iPhone/iPad settings, do you have incoming server port set to 995 with Use SSL turned on?

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-27-2014

Re: Can't Access E-mail on Mobile Devices

Message 3 of 18
(3,550 Views)

Thanks, eljefe, for the reply and advice.

 

I have carefully checked all of my settings on both devices and they are exactly as they were prior to 17 September, including both the SSL and server port settings.

 

I can access my e-mail just fine on a any computer, just not on the phones.  It's really strange.

 

The error message I get is "the POP server pop.verizon.net" is not responding.  I am NOT a Verizon Yahoo! user, so I just have the standard Verizon webmail and use the pop server on the mobile devices.

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,405
Registered: ‎05-16-2009

Re: Can't Access E-mail on Mobile Devices

Message 4 of 18
(3,549 Views)

also Password checked 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-27-2014

Re: Can't Access E-mail on Mobile Devices

Message 5 of 18
(3,547 Views)

Thanks, Tom.

 

Yes. Passwords checked.  I have gone through the reset password process with Verizon (getting a PIN e-mailed to you and then changing your password), and I have verified the passwords in the mobile devices were also updated and are matching.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Can't Access E-mail on Mobile Devices

Message 6 of 18
(3,542 Views)

If those settings you checked are indeed Port 995 with SSL on, I'm stumped. 

 

If I come up with another idea I'll be back.  In the mean time, I hope someone else will time in and help.

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,405
Registered: ‎05-16-2009

Re: Can't Access E-mail on Mobile Devices

Message 7 of 18
(3,532 Views)

Just finished upgrading from iOs 8.0 to 8.0.2 on my iPad 2

Checked my mail.verizon.com

Working OK for me.

73's for now,

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,405
Registered: ‎05-16-2009

Re: Can't Access E-mail on Mobile Devices

Message 8 of 18
(3,462 Views)

Hi icilim:

JUST CHECKED MY iPhones and iPad 2 verified these settings as working on All.

 

See attached.

 

PS in Settings>>About>>Carrier>>Verizon 17.0    On iPhone

DK if it makes a difference

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-27-2014

Re: Can't Access E-mail on Mobile Devices

Message 9 of 18
(3,408 Views)

Just a quick update (but not a solution):

 

1. Updated devices to iOS 8.0.2

2. No change; still could not send or receive e-mail on the iPhone 5S or iPad.

3. Chatted with Verizon Technical Support and was advised that the iOS 8 update (all versions) are causing issues for some Verizon users (not all) and I should call Apple Technical Support.

4. I was given a phone number and figured I'd call just for the fun.

5. I was given a number for Apple that was out of service.

 

I can say I am not surprised Verizon is not willing to deal with this and is using Apple as a convenient excuse.  Meanwhile, I can't get or send e-mail (and am apparently not the only one).

 

Is anyone else out there having the same problem?

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Contributor
Contributor
Posts: 1
Registered: ‎10-01-2014

Re: Can't Access E-mail on Mobile Devices

Message 10 of 18
(3,387 Views)

I have been having problems too. I can not access my email anymore on my iphone

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