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Can't get emails on new smartphone

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Mike_TX
Contributor
Contributor
Posts: 2
Registered: ‎08-14-2014

Can't get emails on new smartphone

Message 1 of 3
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Note: This is wife's phone - I can get emails on MINE, but she can't get HER emails on HER phone (both Samsung Galaxy S5's)

 

Email accounts set up automatically through phone setup (AT&T). I have put the phones side by side and made sure every setting is identical (except of course the account names, etc.)

 

Her mail comes to her computer, but not to her phone.

 

Strangely, I sent her a test email from my computer today, and it showed up ... but now it doesn't!

 

Any ideas will be appreciated!

 

Mike

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hlppls
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: Can't get emails on new smartphone

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(1,122 Views)

How do you check email on the computer? If you use a mail client like outlook, make sure it is set to leave mail on server. Can you see her email if you go to webmail? If webmail is empty something is removing the messages or the mail could be forwarded.

Mike_TX
Contributor
Contributor
Posts: 2
Registered: ‎08-14-2014

Re: Can't get emails on new smartphone

Message 3 of 3
(1,108 Views)

Thank you for that. I checked and sure enough, the box isn't checked to leave messages on the server.

 

I'll know later today if that fixed it, but I think you may have nailed it.

 

Thanks again!

 

Mike

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