Can't send non-web AOL email to non-AOL email addresses under FIOS

[rprescot1]

I've successfully used non-web client-based AOL email for years using (a) Outlook as an email client on my PC (FIOS connected to the internet via co-ax) and (b) my iPad AOL mail account (FIOS connected to the internet via wi-fi.) This stopped working two days ago both on the PC and the iPad.

However, when I turn off the iPad's wireless and connect to the internet via Verizon cellular 3G, the iPad's AOL emai account works, (Unfortunately, I can't do a similar test on the PC.)

Based on this and the bounce-back error message I get from AOL on my PC when I try to send an email, the problem appears to be that the AOL servers are immediately rejecting the FIOS IP address used for my outgoing email, which I assume is the same for both my PC and iPad-originated email.

I can receive email normally and send an email to my self normally on both devices.

I appreciate any help or advice anyone might have.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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