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Cannot connect to Verizon email over Time Warner wifi

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Fiskefreeman
Contributor
Contributor
Posts: 1
Registered: ‎11-23-2014

Cannot connect to Verizon email over Time Warner wifi

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I cannot connect my iPad or my Android phone over my Time Warner wi fi. Both work fine over Verizon wi fi, and my phone is fine over the NYC 4G network ((my iPad is wifi only). Can you help?
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Verizon_Support
Employee Employee
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Posts: 3,202
Registered: ‎04-10-2013

Re: Cannot connect to Verizon email over Time Warner wifi

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I'm sorry but this board is actually for home services and we don't have access to wireless customers information.

 

Here is the direct link to Verizon Wireless' forums

https://community.verizonwireless.com/welcome/ 

 

~Jess

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Cannot connect to Verizon email over Time Warner wifi

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Make sure you are using the correct NEWER Verizon servers.  Are using port 465 for SMTP and port 995 for POP.  Are using SSL connection, and authentication with CLEAR password.  http://verizon.com/emailsettings

 

Its possible the problem is with Time Warner or that they need to request that they be whielisted http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp .  You can request that your home ISP be whitelisted  http://my.verizon.com/whitelist but your IP might change over time.

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