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Cannot log in to verizon to change to AOL

Cannot log in to verizon to change to AOL

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Contributor Dalkey
Contributor
Posts: 3
Registered: ‎04-05-2017
Message 1 of 5
(503 Views)

I was able to change over to AOL successfully but my wife cannot do the same with her e-mail account. When she enters her id she sees a message that the account is temporarily unavailable. This has been going on for days. Anyone have a suggestion on how to overcome this?

 

Thanks very much

 

Dalkey

4 REPLIES 4
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 5
(470 Views)

Did she try going directly to http://webmail.verizon.com

Contributor Dalkey
Contributor
Posts: 3
Registered: ‎04-05-2017
Message 3 of 5
(343 Views)

Yes, she has tried that. After entering I'd she gets message that My Verizon Account is temporarily unavailable. This has been going on for weeks. 

Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 5
(282 Views)

TIme to contact Verizon. 

 

Remember these forums are peer to peer.

Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017
Message 5 of 5
(277 Views)

Hi Dalkey,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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