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Cannot log into email

Posts: 1
Registered: ‎12-15-2017

Cannot log into email

Message 1 of 3

Iwent to log in to my email account through yahoo tonight but it will not let me log in.  It says my password is incorrect.  When I try to reset it it directs me to the help section.  When I try to reset from there, it brings me to my verizon account page.  I reset my password there however, I still cannot log into my email account.

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,428
Registered: ‎05-16-2009

Re: Cannot log into email

Message 2 of 3

Hope this leads to your solution.


QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Moderator Moderator
Posts: 10,703
Registered: ‎03-18-2013

Re: Cannot log into email

Message 3 of 3

Hi mskowronek,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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