Cannot reply to or compose new e-mails messages.

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Contributor
Contributor
Posts: 2
Registered: ‎08-24-2011

Cannot reply to or compose new e-mails messages.

Message 1 of 5
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I recently had to rebiuld my computer due to virus and everyhting was wiped out.  I am using Windows XP.  For some reason I cannot ly to a message set to me nor can I compose a new message from scratch.  All other websites work fine and I wa susing the same XP for the past 2 years I have been using Verizon DSL.  I have the latest IE 8 installed and am running Java and Flash.

 

Overseas tech support told me to reset my internet settings and that doesn't fix it.  They then told me that my browser is bad.  How can it be when I am using the updated one?

 

This address is for my freelance work and I cannot be down like this much longer.  Any help wpould be appreciated.

4 REPLIES 4
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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Cannot reply to or compose new e-mails messages.

Message 2 of 5
(1,161 Views)

Are you getting an error? What happens when you try to compose/reply?

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Contributor
Contributor
Posts: 2
Registered: ‎08-24-2011

Re: Cannot reply to or compose new e-mails messages.

Message 3 of 5
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There is no error.  Everything locks up.  I tried using the account on another computer and it works fine.  What plug-ins are required for it to work?

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Cannot reply to or compose new e-mails messages.

Message 4 of 5
(1,120 Views)

@SternFan101 wrote:

I recently had to rebiuld my computer due to virus and everyhting was wiped out.


By that, you mean you formated the hard drive?

 


@SternFan101 wrote:

There is no error.  Everything locks up.  I tried using the account on another computer and it works fine.  What plug-ins are required for it to work?



I would think that one of them is Flash.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Cannot reply to or compose new e-mails messages.

Message 5 of 5
(1,056 Views)

@SternFan101 wrote:

Overseas tech support told me to reset my internet settings and that doesn't fix it.  They then told me that my browser is bad.  How can it be when I am using the updated one?


IE is not the most stable of browsers to begin with. Have you considered perhaps installing another browser? Firefox and Chrome are both good options, but there are many available.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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