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Cannot send email after signing up with AOL

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MarkTx
Contributor
Contributor
Posts: 3
Registered: ‎02-17-2016

Cannot send email after signing up with AOL

Message 1 of 5
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I cannot send email from Thunderbird with my Verizon account after I signed up with AOL. I keep getting an error saying that 'Failed to log-in' when I try to send. I can receive email without any issue.

 

Sending email worked fine before I signed up with AOL. I didn't make any changes on email settings with Thunderbird.

Does anyone experience the same issue?

4 REPLIES 4
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Cannot send email after signing up with AOL

Message 2 of 5
(853 Views)

Can you signin to AOL?  You need in particular to verify password matches, as you may have changed it (the recommended you change it).  Also look for a AOL message that asked you to verify your new account.  Perhaps it doesn't work until you do that verify.

MarkTx
Contributor
Contributor
Posts: 3
Registered: ‎02-17-2016

Re: Cannot send email after signing up with AOL

Message 3 of 5
(846 Views)

Yes, I can log-in to AOL mail. I can see my email and account settings at mail.aol.com.

 

I tried smtp.verizon.net and smtp.aol.com. Neither of them didn't work.

 

MarkTx
Contributor
Contributor
Posts: 3
Registered: ‎02-17-2016

Re: Cannot send email after signing up with AOL

Message 4 of 5
(840 Views)

I changed user name for smtp.verizon.net to one's with AOL (full verizon email address), and it worked. The pop server can still be accessed with my old verizon user ID, so it's a little confusing.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Cannot send email after signing up with AOL

Message 5 of 5
(827 Views)

Yes it has to be the full name.  Obviously without that check there can be duplicate user names on AOL.  They should have made that clearer.  I had hit some condition earlier last year for some reason, so I had already changed to use the fully qualified name.

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