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Changing Username - Error Message

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nelle
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-31-2010

Changing Username - Error Message

Message 1 of 2
(3,546 Views)

Hi I'm new to FIOS. It was installed yesterday, and I was assigned a username@verizon.net. I'm trying to change the username, and keep getting a message that "it can't be done now, try later".  LiveChat is not available this morning (?) but I tried it last night and was told I was having the problem because I had just activated service. But, the tech also said I should be able to make the change within an hour after chatting with him and that was not the case.  Can anyone here help me?

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Doug_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎06-10-2010

Re: Changing Username - Error Message

Message 2 of 2
(3,350 Views)

Are you still having the issue?

 

Your specific request has to be handled outside these forums with a Verizon representative that can actually review your account.

 

Please try to send an email or chat from our Verizon.com Contact Us Page http://www22.verizon.com/content/ContactUs/  You can choose the email or Live Chat option.

 

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