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Changing Username - Error Message

Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-31-2010

Changing Username - Error Message

Message 1 of 2

Hi I'm new to FIOS. It was installed yesterday, and I was assigned a I'm trying to change the username, and keep getting a message that "it can't be done now, try later".  LiveChat is not available this morning (?) but I tried it last night and was told I was having the problem because I had just activated service. But, the tech also said I should be able to make the change within an hour after chatting with him and that was not the case.  Can anyone here help me?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎06-10-2010

Re: Changing Username - Error Message

Message 2 of 2

Are you still having the issue?


Your specific request has to be handled outside these forums with a Verizon representative that can actually review your account.


Please try to send an email or chat from our Contact Us Page  You can choose the email or Live Chat option.


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