I called tech support and the 1st time I did so, the "technician" wanted to patch in to my system, I refused. I know how to set up a sub-account as I told the "technican" the procedure, so what's the point of invading my privacy. I don't need him handholding me where to go, which link to click! He refused to create a ticket to document the problem. HE REFUSED!
On the 22nd, I called again, this time the person acknowledged that he has received many calls recently about the same problem. So he told me he would bring it up to another department and someone would call me back. Now, I thought he meant someone would call me back when the problem was fixed but I misunderstood. Instead, another script reading "technician" called me on the 23rd at dinner time, around 7:30pm. First, she had all the facts wrong, she said I already had 2 sub-accounts, so their system must be working and she would want to patch into my system to "help" me fix the existing sub-account I've troubled with. So, I had to explained to her from the beginning that the current sub-accounts I have were created a year or more ago. Those are not the problems. She just kept reading her "script" while I was talking and explaining to her the situation. It's like she was totally lost when I didn't follow her script! I had to repeat my explanation becuase she kept insisting she needed to look at my screen. Finally, duirng my refusal and explanation, she HUNG UP on me.
Way to go Verizon, hang up on your customer. First-class operation here.
THATS NOT A SURPRISE, THEY ALWAYS DO IT OR THEY SEND YOU TO A AUTOMATIC ANSWER MACHINE OR MORE HUMILLIATE THEY SAY " i DONT UNDERSTAND YOU I WILL FIND A PERSON WHO SPEAKS SPANISH"
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
The day after I went to Verizon for bundle services, I was trying to find out if I was connected to verizon. The persons that installed phone service never said if it was all completed and I was having some problems.
I called customer service, and was told to call my old provider.Then the person got a very rude attitude and HUNG UP ON ME!!! I have never had any contact with a customer service department that behaved in this manner. Verizon should screen their customer service personal better...and these calls are recorded, they need to fire those who behave inappropriately.
Having rude, obnoxious, behavior toward customers is no way to keep them.
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