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Customer Service that makes sense.

Customer Service that makes sense.

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Contributor gotoAndBliss
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 1 of 3
(965 Views)

I've been noticing that your support hotlines are completely disorganized. For example, I was trying to register an email account.

 

To register for an account, the only way I could find on your website to do this, was to try and log in, fail, and go to a screen where a popup would appear that said "Register". Otherwise, you offer no standard registration anywhere else.

 

My account number failed.

It said, "let us call you!"

 

I type in my number, and then you called instantly, but put me on hold for 10 minutes. After ten minutes, the operator told me I had the wrong number.

 

I get this number 866 765 1660, I call it up - literally no options correspond with my question about setting up an email. So I just press anything until I speak to someone.

 

Finally someone gets on, and says, you need to speak to our email department. They forward me over.

 

These guys can't help me out because I'm in their "residential" call center. They forward me over to their "business call center".

 

The business call center turns out its the wrong department. They forward me over to a business services solution group call center.

 

On hold for another fifteen minutes. Talk to a woman who looks it up, tells me that it's not the main number on my account. I try out a different number. It still doesn't work.

 

40 minutes later. Didn't get anything accomplished.

 

The kind of work required to pull your horses together here isn't too difficult. It just seems that its way beyond your interest to care about anyone that might actually need your help.

 

I get that  you could care less about your customers. No worries, I'll make sure my friends and family take you as seriously as you do us; which is not at all.

 

 

2 REPLIES 2
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Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010
Message 2 of 3
(946 Views)

Were you trying to set up a new email account? Did you get that resolved? Try using https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

 

and let us know here if you have any further issues.

Contributor gotoAndBliss
Contributor
Posts: 4
Registered: ‎09-21-2011
Message 3 of 3
(928 Views)

Thanks for your quick reply. I have not registered an account yet, this seems to be a link for how to hook up a mail client with an existing account.

 

 

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