02-12-2015 01:08 PM
To whomever this concerns,
I have ran a blacklist status check for our IP addresses. Both of which are blocked by Verizon.net, and neither IP address is appearing on any of the blacklists. The block on our IP addresses are creating a serious, and significant, business interruption. These IP addresses are statically assigned -- they are not dynamic.
We have filled out the online Whitelist Request forms numerous times and we have received the same generic response back every single time.
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
We have also asked our client who is a Verizon customer who is not receivin our emails to fill out the form also and they are getting a similiar response stating that they will contact the party in question (Our company).
No one has contacted us and this request has been going on for WEEKS! I have called Verizon customer service and have been placed on hold, transfered and hung up on because no one can help with our issue.
If anyone out there that is reading this can help me get this resolved I would really appriecate any help you can provide.
02-13-2015 06:50 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.