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E-mail sent from my server continuously deferred

E-mail sent from my server continuously deferred

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Contributor Oberus
Contributor
Posts: 1
Registered: ‎02-09-2013
Message 1 of 3
(3,903 Views)

Hello there,

 

My name is Michael Reilly, and I work for Chucklefish games.  We host a webserver at http://playstarbound.com/ and forum at http://community.playstarbound.com/

 

For several months now, I have had issues with sending e-mail from my server.  I will need to admit to having been rather confused about how to properly set up SPF, DK, and DKIM DNS records, and getting my mail server to properly sign them.  However, now you can dig my domain and verify that I have it all sorted out.  My selector for DK is mail and my selector for DKIM is dkim.

 

Now that I've gotten all of that sorted out, I am attempting to get verizon's webservers to like me.  I followed the whitelist link in the log and I filled out the form.  I received this automated response:

 

> After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

> Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

>  No Reverse Hostname associated with your IP address.

 

My IP is statically assigned, and I have an rDNS entry (starbound.dedi.creeperhost.net), which also appears in my SPF record.  So I assume the reason I'm being blocked is that I have "spam issues."

 

I will admit to running a very high traffic forums.  And depending on traffic we send between 200-1000 e-mails to @verizon.net addresses a day, depending on a number of factors.  I've attached an example with full headers to the bottom of this post.  These are primarily notification e-mails generated by our forum.  They send e-mails to certain users when threads that they have manually marked as watched and have requested e-mail updates on, are replied to.

 

However, we do not spam.  And we require double opt-in for any mailing from our website.

 

This is a link to our privacy policy: http://playstarbound.com/privacy-policy/

 

I have attempted to contact phone support, but as I do not personally have any verizon services, the customer service representative was unable to assist me.

 

Are there any other steps I can take to get my domain off of Verizon's blacklist?

 

Thanks in advance for any assistance.

 

 

Delivered-To: omnipotententity@gmail.com
Received: by 10.220.234.129 with SMTP id kc1csp161549vcb;
        Fri, 8 Feb 2013 17:31:50 -0800 (PST)
X-Received: by 10.42.94.8 with SMTP id z8mr12517254icm.36.1360373510097;
        Fri, 08 Feb 2013 17:31:50 -0800 (PST)
Return-Path: <noreply@playstarbound.com>
Received: from playstarbound.com (starbound.dedi.creeperhost.net. [216.231.140.35])
        by mx.google.com with ESMTP id fu9si13708199igc.70.2013.02.08.17.31.49;
        Fri, 08 Feb 2013 17:31:50 -0800 (PST)
Received-SPF: pass (google.com: domain of noreply@playstarbound.com designates 216.231.140.35 as permitted sender) client-ip=216.231.140.35;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of noreply@playstarbound.com designates 216.231.140.35 as permitted sender) smtp.mail=noreply@playstarbound.com;
       dkim=pass header.i=@playstarbound.com
Received: by playstarbound.com (Postfix, from userid 33)
	id 174F240014A; Fri,  8 Feb 2013 19:35:40 -0600 (CST)
DomainKey-Signature: a=rsa-sha1; s=mail; d=playstarbound.com; c=simple; q=dns;
	b=Mpoo3750PGl1bCNxw/27G4g5vsVK++iniNcn2CmNYHWkCm+Us+K7ugaz+zMz3z7ia
	BQcgrWrYV6BJj+5tzsfrcY9vLL3JWzLZdkpDXPMibEFFkzN2GRaAIzW5tkCmqGLcbJe
	OoUi8X5a0z3nqveURr1MH+YKThywm1ar7WFfrx0=
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=playstarbound.com;
	s=dkim; t=1360373740;
	bh=6LVOZF8CAy9b42ZQ0+PAelmrl+dShkkBDH3Dy9GZClY=;
	h=To:Subject:From:Date:Content-Type:MIME-Version:Message-Id;
	b=LNb8pGSePpTgI3HhnqBE7QPa+bowOIqPcpdz20Vu/rf3FnqcrGlOIKcbK4DVHNLka
	 iVWzvgTJspQRFkHTlvgmCLYuQ7N7DWUOnVlAl+ad6MrPmZdGS9Kpff2h4tGYUWaxsj
	 Rnrtyztc6PCi96An/92nTVZB6cm4wSAUYSjDN6TY=
To: OmnipotentEntity <OmnipotentEntity@gmail.com>
Subject: asdfasdf - New reply to watched thread
X-PHP-Originating-Script: 0:Sendmail.php
From: Starbound Forums <noreply@playstarbound.com>
Date: Sat, 09 Feb 2013 01:35:40 +0000
Content-Type: multipart/alternative;
 boundary="=_8841eb88f143167488a860539c24dc4a"
MIME-Version: 1.0
Message-Id: <20130209013540.174F240014A@playstarbound.com>

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OmnipotentEntity,=0A=0AAnonymous replied to a thread you are watching at=
 Official Starbound Forums!.=0A=0A=09"asdfasdf"=0A=0AThis is the message=
 they posted:=0A--------------------------------------------------------=
--------------=0Aasdfasdfasdf=0A----------------------------------------=
------------------------------=0A=0ATo view this thread, click here:=0Ah=
ttp://community.playstarbound.com/index.php?threads/asdfasdf.14881/#post=
-563841=0A=0AYou will not receive any further emails about this thread u=
ntil you have read the new messages.=0A=0A------------------------------=
----------------------------------------=0A=0AThis message was sent to y=
ou because you opted to watch the thread "asdfasdf" at Official Starboun=
d Forums! with email notification of new replies.=0A=0ATo stop receiving=
 email, please change your watching options for this thread.=0Ahttp://co=
mmunity.playstarbound.com/index.php?threads/asdfasdf.14881/watch-confirm=
=0A=0AYou may also review all your watched threads.=0Ahttp://community.p=
laystarbound.com/index.php?watched/threads/all=0A=0Ahttp://community.pla=
ystarbound.com/index.php

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<html>=0A<head>=0A=09<meta charset=3D"UTF-8" />=0A=09<base href=3D"http:=
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OmnipotentEntity, <a href=3D"http://community.playstarbound.com/index.ph=
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ne">Anonymous</a> replied to a thread you are watching at <a href=3D"htt=
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ica, Arial, sans-serif;=0A=09=09=09font-size: 11px;=0A=09=09=09color: wh=
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=0A=09<td align=3D"right">=0A=09=09<a href=3D"http://community.playstarb=
ound.com/index.php?watched/threads" style=3D"=0A=09=09=09display: block;=
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l Starbound Forums!</a> with email notification of new replies.</p>=0A=
=0A<p style=3D"font-size: 11px; color: #969696">To stop receiving email,=
 please <a href=3D"http://community.playstarbound.com/index.php?threads/=
asdfasdf.14881/watch-confirm" style=3D"color: #969696">change your watch=
ing options for this thread</a>. You may also <a href=3D"http://communit=
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96">review all your watched threads</a>.</p>=0A=09=09</td>=0A=09</tr>=0A=
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2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 68
Registered: ‎01-07-2011
Message 2 of 3
(3,760 Views)

Oberus,

 

We're very sorry for the troubles you're having getting your messages to your customers.  We're happy to help.  We will escalate this to the proper group for review.  Thanks for your patience as we investigate and escalate this issue.  ~Ian

Ian_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Highlighted
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 3 of 3
(3,650 Views)

Oberus,

 

We are glad this was resolved by contacting the whitelist group.

 

Tonya D.

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