Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

E mail sign in

Reply
topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

E mail sign in

Message 1 of 11
(3,349 Views)

This is the message we get when we sign in to Verizon E mail or the home page ;

 

Info iconThe website is unable to display the webpage
 HTTP 501/HTTP 505
 
 What you can try:
 
Go back to the previous page.
 
More informationMore information

This error (HTTP 501 Not Implemented or HTTP 505 Version Not Supported) means that the website you are visiting doesn't currently have the ability to display the webpage, or support the HTTP version used to request the page.

For more information about HTTP errors, see Help.

 

GO RAVENS!!!!!

10 REPLIES 10
ChellesV
Contributor
Contributor
Posts: 4
Registered: ‎01-07-2012

Re: E mail sign in

Message 2 of 11
(3,305 Views)

To all who are having the email signin problem. I found out that Microsoft's security updates, specifically KB2585542 is the culprit. If you back out this one update and try to log on, it should fix the problem. I have duplicated it twice and it works.

 

If you go into Control Panel and go to Windows Updates. There is a link that will take you to Update details or List of Updates. You can then locate the one referenced and delete it or uninstall it whichever it might say.

 

Oddly, it is specific to Verizon, because I have another email provider and have no problem with logging in there.

 

I suggest each of us having this problem should submit an email to MS and also follow up with Verizon. Just a suggestion.

ChellesV
Contributor
Contributor
Posts: 4
Registered: ‎01-07-2012

Re: E mail sign in

Message 3 of 11
(3,304 Views)

See my post. I was getting the same error. It is a MS Security Update causing the problem. I backed it out and was then able to log on.

DaveJr
Contributor
Contributor
Posts: 1
Registered: ‎01-15-2012

Re: E mail sign in

Message 4 of 11
(3,271 Views)

Yep that update from MS kb2585542 is the culprit...removed it gave a restart to computer and I regained the smile on my face...Thaank you very much for the info...

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: E mail sign in

Message 5 of 11
(3,250 Views)

When you sign in, are you getting the New Message center or the old E mail.  I can not get to the new message center, and eventually (soon) that E mail page will disappear.

BobRug
Contributor
Contributor
Posts: 1
Registered: ‎01-16-2012

Re: E mail sign in

Message 6 of 11
(3,186 Views)
What I've been seeing with this error is that it occurs intermittant. It will not occur with the first time i try to log into a Verizon email account, but if i log out and then try to log back in (or more likely try to log in to a different Verizon email account), then it will occur. Shutting down IE and restarting doesn't help. on other hand, waiting some period of time before trying to log back in does seem to solve (not sure yet how long, seems like 10 minutes or so does the trick). I am using Vista x64, IE9, both fully updated, including KB2585542.
topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: E mail sign in

Message 7 of 11
(3,126 Views)

I believe it all started when Verizon tried to add its https security to the E mail site.  I believe that their software is not compatible with Internet Explorer.  Now all of the people I know are back to the Old E Mail page.  Verizon must make their software compatible with Microsoft software.  I have contacted Microsoft and should hear back from them today,  I will not delete the update that may have caused the problem because it is a very important security update.  

I have no trouble accessing the page using Firefox, but it is the old E mail page and not the Message center. 

It would be nice if Verizon would acknowledge the problem and put up a notice and suggest a work around until they resolve the issue.

At least, these forums allow us all to see that this is a Verizon problem and it is widespread.  We have several choices-  Use another E mail service, Get another Email provider, or Get another internet provider.  Finally, we can just wait for the Verizon software people to figure it out. .

Bearwood
Nickel Contributor
Nickel Contributor
Posts: 39
Registered: ‎10-05-2010

Re: E mail sign in

Message 8 of 11
(3,099 Views)

topdog, if I sign in to Verizon forums, then I'm automatically signed in to my Verizon homepage.  However, if I sign out and try to use the homepage sign in, I get an error message.  Any thoughts as to why would that be the case? 

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: E mail sign in

Message 9 of 11
(3,077 Views)

I find the same to be true.  I believe that when they attempted to put up their secure https email page, their software was not compatible with Microsoft Internet  Explorer software, and that is why we have this problem.  I have contacted Microsoft and they are looking into it for me .  No matter how you sign in, if you get in, you are sent to the old Verizon.net E mail page and not the new Message center,  personally, I am not deleting any Microsoft updates until I am so advised by Microsoft.  The update in question is an important security update.

Perhaps, I may be wrong, but I trust Microsoft more than I trust Verizon.

ChrisConnelly
Contributor
Contributor
Posts: 1
Registered: ‎01-17-2012

Re: E mail sign in

Message 10 of 11
(3,048 Views)

It worked!  thank you. 

 

How does one know that KB2585542 is the culprit?  Or for that matter any specific patch fixes any specific problem? 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title