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EMAIL ACCOUNT IS LOCKED NO ONE AT VERIZON HAS BEEN ABLE TO SOLVE PROBLEM GOING ON 2 WEEKS!!!!

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Elra
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎03-29-2010

Re: Email disabled for overseas users

Message 21 of 82
(1,546 Views)

Pls advise how to forward Verizon email to gmail acct.  Thanks!!

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email disabled for overseas users

Message 22 of 82
(1,536 Views)

See other threads.  Apparently a temporary thing because customer accounts are under attack.  If yours is one of the accounts that gets locked, you also will have to get a pin and change your password.

SCL
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-19-2014

Re: Email disabled for overseas users

Message 23 of 82
(1,535 Views)

The block on overseas access to Verizon includes logging into any secure page.  This not only prevents access to the POP3 and SMTP mailservers but also Webmail and Account Services.  Every Verizon customer outside of the USA is effected.  Why has there been no notification placed on the website?  This demonstrates a severe lack of any concern on Verizon's part for any of their customers who may be traveling outside the country.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email disabled for overseas users

Message 24 of 82
(1,525 Views)

Yes its logon thats blocked.  Verizon has been seeing these accounts being accessed improperly.  And it took them awhile to figure out what was happening,  They have now posted a few imcomplete descriptions of this, but not in enough places.

 

One of the symptoms seemed to be people NOT overseas having their accounts lockup, and even after getting the accounts reset and changing their password getting locked out again.  I would guess they finally found the lockouts occuring from accesses overseas. 

barbieque
Contributor
Contributor
Posts: 1
Registered: ‎09-19-2014

E mail Account Access

Message 25 of 82
(1,517 Views)

I haven't been able to access my Verizon E Mail Account since yesterday. Is anyone else experiencing the same problem. I have never had this problem before, and want to know if it is a sitewide problem, or if there is a fix for it. 

gotbump
Contributor
Contributor
Posts: 1
Registered: ‎09-19-2014

Re: E mail Account Access

Message 26 of 82
(1,506 Views)

Yes.  I'm having the same problem.  I get some email messages, but they are several hours late.  I can't send email at all and haven't been able too do so since yesterday

emkemk
Contributor
Contributor
Posts: 4
Registered: ‎09-18-2014

Re: E mail Account Access

Message 27 of 82
(1,486 Views)

Same here and Verizon is doing nothing to help.  Spend almost 7 hours on the phone yesterday talking with several people, all of whom said nothing.  Said I was locked out due to a security issue, but nobody could tell me what it was or why.  After being unlocked again, email is still not working and I cannot even log into my profile page.  Worst customer service I have ever had.  My business lives with email and being unable to use it is very frustrating since Verizon wont even tell me what the problem is, other to keep saying sorry.  After 20 years a customer, I am thinking of leaving because of the poor customer care they showed.

Good luck, trust me, Verizon does not care and is doing nothing to address it.  Wont tell you why or even admit if they had this problem before or if there is something wrong with their system.

 

Goodbye Verison,,,,lost a long time and valued customer.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: [SOLVED] verizon is now blocking access to e-mail from overseas

Message 28 of 82
(1,478 Views)

Please tell us exactly what about the process did not work. You can private message me screenshots if you wish.

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: E mail Account Access

Message 29 of 82
(1,477 Views)

The account lockout is a known issue. Verizon posted an announcement with additional information here:

http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/td-p/744863

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kgbhello
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-19-2014

Re: [SOLVED] verizon is now blocking access to e-mail from overseas

Message 30 of 82
(1,455 Views)

As a follow up- I just checked and my email is back on-line. 

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