Verizon works hard to protect our customers’ information and keep you aware of issues related to your account. If you’re experiencing trouble accessing your Verizon Online (My Verizon) account or your Verizon.net email account, it may be because we have observed unusual activity related to your account, indicating that an unknown third party may have acquired or tried to acquire your user name and password. In response, we have temporarily disabled access to some accounts as a protective measure.
Please note that your Verizon Online account DOES NOT contain sensitive information such as full bank account numbers, credit card account numbers, or Social Security numbers. We are proactively notifying customers who need to re-activate their accounts. Keeping your Verizon account safe is our top priority, and we sincerely regret any inconvenience this may have caused you.
Additionally, we have implemented measures to prevent future unauthorized access attempts which may affect your ability to access your Verizon.net email from locations outside the U.S. If you experience difficulty reaching your Verizon.net email account, you can always access it online at mail.verizon.com or through the Verizon My FiOS app for mobile devices. For further information see the Verizon Webmail FAQs.
If your Primary account is still disabled, you can re-activate it by doing the following:
As a reminder, Verizon recommends the following effective tips.