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Email Not Working On iPhone

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pranaman
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Contributor
Posts: 3
Registered: ‎06-26-2014

Email Not Working On iPhone

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I am tech consultant. I have a client who has a verizon.net account and an iPhone.

 

His email works on his desktop - Outlook Express and webmail It used to work on his iPhone, but it stopped working Sunday.

 

 

 

It started with a move. They moved and got a new home phone #, then it was changed back Sunday. They assigned a new email address, but the old one is still valid on the desktop.

 

I've been with Verizon's Home FiOs technical support for many hours today. They cannot fix it.

 

I've deleted and re-added the account. I've changed the password.

 

I tried adding the account on another iPhone. Still doesn't work

 

All settings are correct, yet it still says the password is wrong.

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gs0b
MVP MVP
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Posts: 1,962
Registered: ‎12-02-2012

Re: Email Not Working On iPhone

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Welcome to the forums.  You're talking to other Verizon customers here.

 

It looks like you need to continue working with Verizon support to resolve the account problem.  Some folks here might be able to help you if you have another issue, but I suggest you ask a question so we know what you want.

 

Good Luck.

 

hlppls
Silver Contributor I
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Posts: 395
Registered: ‎11-09-2013

Re: Email Not Working On iPhone

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@pranaman wrote:

 

It started with a move. They moved and got a new home phone #, then it was changed back Sunday. They assigned a new email address, but the old one is still valid on the desktop.

 

 


Not all moves are the same, some are actually disconnects and new service at another location. If the got a new email address after the move, it was a disconnect. Did they have to accept the terms of service and create a new username? If so the email account is still part of the old account and will need to be moved to the new account. You will need tech support for this. If this is so it is weird that it still works on the desktop.

pranaman
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Posts: 3
Registered: ‎06-26-2014

Re: Email Not Working On iPhone

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Hi gs0b,

 

Right. I did not ask a question.

 

The question is, how can I get his email to work on his iPhone?

pranaman
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Posts: 3
Registered: ‎06-26-2014

Re: Email Not Working On iPhone

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Hi hlppls,

 

Yes, his wife said when someone was at the house, and when they re-activated the old number, they told her that the old username was not available.  This is not true and there may be more to the story. They assigned him a new username.

 

That's what's wrong I think, since now he has 2 email accounts.

 

And yes, it is wierd that it works on his desktop, and not his iPhone. I even tried to create the account on my iPhone by the way, to test if something was wrong was his phone.

 

It was 4 hours of phone calls to Verizon yesterday. Very frustrating. 

 

bruteforce
Bronze Contributor I
Bronze Contributor I
Posts: 63
Registered: ‎05-07-2014

Re: Email Not Working On iPhone

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lol@forum help

Telcoguru
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Posts: 1,796
Registered: ‎08-06-2008

Re: Email Not Working On iPhone

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When they moved it was set up as new service instead of a move by your admission that they had to create a new account. If Verizon has not deleted the old account you can call the fiber solution center and have them put a ticket in to point the old email adrdress to the new fios circuit ID.

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