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Email Security Settings Change

Email Security Settings Change

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Contributor cngw
Contributor
Posts: 2
Registered: ‎04-03-2015
Message 21 of 70
(15,543 Views)

Verizon may think this is doing me and others a favor....but it is far from it. I have 3 accts. I changed one. Since then that acct CAN NOT get or send mail w/o error msg popping up. The settings were done exactly as the email instructed me to do. I changed the acct back to what it was prior...works fine.

 

However, since they have a "major change' planned, after that change the working settings will no longer work.. I read all of the posts here. My settings were changed to the stated settings in the notification email.....they do NOT work. Plain and simple.

 

Worse, I could not even post here (like I need to waste time trying to get a program that worked once to work again due to Verizon incompetence) until I verified my home verizon acct via numerous steps. I don't pay hard earned money each month to have to deal with this.

 

What is going on that verizon instructions will not get verizon email? I am using an outlook program from Office 2000...but that should not be a problem. If verizon designs a program that will not work with it, then they should provide an answer that will get it to work.

 

Is there anyone on here from Verizon, or is it populated with those more knowlegeable than others who are kind enough to donate their time and efforts? If no verizon people, why not? It appears to be their problem.

 

For now, I am leaving my settings on all accts to the old ones and hoping that Ver will get things right by the time the mandated change happens.

 

One Frustrated Customer.

Contributor cngw
Contributor
Posts: 2
Registered: ‎04-03-2015
Message 22 of 70
(15,541 Views)

"should be able to use...." seems to be the operative word here. But when the  appropriate settings are applied and it still does not work, it would "seem" that things are not working as Ver planned.

 

It think it is time for a new plan, too many frustrated people....and this is even before the mandated change. I hate to think how this place will load up after May and people find they can no longer get or send email.

 

A total fiasco so far.

Contributor navyguy35
Contributor
Posts: 1
Registered: ‎04-03-2015
Message 23 of 70
(15,536 Views)

I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?

Contributor spencermacc
Contributor
Posts: 1
Registered: ‎01-07-2015
Message 24 of 70
(15,492 Views)

Will I have to update to the new settings if I have Outlook 2013?

Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 5,175
Registered: ‎08-05-2008
Message 25 of 70
(15,484 Views)

@spencermacc wrote:

Will I have to update to the new settings if I have Outlook 2013?


That depends on whether you are using the new settings or not. Unless you post your settings, with your personal info hidden, nobody can answer that question correctly. The settings are all consistent across various email clients, although the settings may be in different locations or defined somewhat differently, depending on the client.

 

Go to the first post in this thread where the various settings are shown. Do they match? If not, changes are needed. Or post your settings here and somebody should be able to easily tell you whether you are using the most current settings. One setting that might need to be changed that is not shown is the login option, it should be set to "text" or whatever the description is in Outlook 2013.

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 5,175
Registered: ‎08-05-2008
Message 26 of 70
(15,483 Views)

@navyguy35 wrote:

I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?


OK, you want it simple. Do you also want it to be more difficult for a hacker to see the contents of your emails, to protect your identity, etc.? This change is all about implementing SSL, the Secure Sockets Layer, in Verizon's email. Implementing this will make it more difficult for someone to read your email.

 

Just make the changes as documented in the first post in this thread and that should be all that is needed, although you might need to make a change to Text for your login.

 

If you refuse to make the change, at some point the only way you will be able to access your Verizon email is via the webmail interface, not any client. If that is acceptable to you, fine. Or you can discontinue using Verizon email completely and use some other email service, like Gmail. Just because you use Verizon for your internet service does not mean you must use Verizon's email service.

 

Hopefully this will be the only change for a while, but who knows....

 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Contributor unclejeff
Contributor
Posts: 6
Registered: ‎04-02-2015
Message 27 of 70
(15,445 Views)

 

thanks for your clarification - I understand that part

 

however with those changes I still get the same error messages

 

My settings are as follows:

 

Incoming mail server – pop.verizon.net

Outgoing mail server – smtp.verizon.net

Require logon using secure password authentication (SPA) - NO

My outgoing mail server (SMTP) requires authentication – YES

Use same settings as my incoming mail server – YES

Connect using my local area network (LAN) – YES

Incoming server (POP3) – 995

Outgoing mail server (SMTP) – 465

This server requires an encrypted connection (SSL) – YES

Use the following type of encrypted connection - SSL

old settings work OK but not the new ones

I remember that Verizon tried this back in 2013 - didn't work then either

thanks for your help

Uncle Jeff

Contributor seniorlady
Contributor
Posts: 1
Registered: ‎04-03-2015
Message 28 of 70
(15,419 Views)

I am interested in your question and will follow your example as given but  I don't even know know how or where to access the site  of incoming/outgoing information site.  I am still using Microsoft  XP as that is plenty for me. Why does Verizon not give step by step directions.  I do not have a computer savey grandchild.

Thanks guys

Bronze Contributor II
Bronze Contributor II
Posts: 539
Registered: ‎10-05-2011
Message 29 of 70
(15,377 Views)

Justin,

I understand and agree with what you are saying.  I made those changes on my Outlook and smart phone device and it wasn't that bad. 

 

But what I don't understand is why we are forced to go through "verizonwireless" whenever we log into our email directly through the Verizon server by clicking on "email".  What I've been doing instead is following what the Verizon Retiree posted as a work-around solution: clicking on "change" for "my location" toward the upper right hand corner and by logging into email that way, that avoids the Verizon Wireless link.  I haven't seen anybody give any explanation for this "Verizion Wireless" route. It has only been stated that this is "normal" but is that really true?  How do I know that this isn't a hacking attempt from someone to re-route our emails to that company instead?  I'm paying for Verizon Fios, so what should Verizon Wireless have to do with this?   So I've been using that work around solution that somebody posted here, at least for the time being, because I am not comfortable going through Verrizon Wireless.  It doesn't make any sense and the communication regarding this has been poor.

 

 

 

 

 

Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 30 of 70
(15,350 Views)

The verizon wireless had better checking so they decided to go with it.  DOES NOT EFFECT eMAIL CLIENTS which do not use verizon wireless checking but does effect WEBMAIL.

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