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Email Server down ? Aug 25

Email Server down ? Aug 25

Posts: 4
Registered: ‎03-25-2010
Message 1 of 2

Have not been able to login to my webmail account all day, continue to get a login loop error. Eventually it says server down, please try again later. I can't find any information from Verizon on this email server outage issue. And keep trying to access user forums but it wants me to login and when I do it circles back and says server down. I've tried Firefox and Chrome and unable to access email account.

Moderator Moderator
Posts: 1,757
Registered: ‎07-06-2016
Message 2 of 2

Hi ruatan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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