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Email account does not exist

Posts: 1
Registered: ‎11-19-2013

Email account does not exist

Message 1 of 3

My email account no longer exists and Nobody a Verizon can get it through their thick head that resetting a password does not gain you access to an account that does not exist.  I was hung up on waiting for a supervisor in tech and then transferred to a billing clerk who wanted to transfer me to her supervisor in billing.  DAH   so I have not had an email account for 6 months now.

Moderator Moderator
Posts: 9,996
Registered: ‎03-18-2013

Re: Email account does not exist

Message 2 of 3

Hi afp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,194
Registered: ‎04-10-2013

Re: Email account does not exist

Message 3 of 3

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Ali Adam

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