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Email account wont log in: One account stops working suddenly

Email account wont log in: One account stops working suddenly

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Copper Contributor jarg
Copper Contributor
Posts: 8
Registered: ‎02-29-2012
Message 1 of 188
(6,045 Views)

My primary email account will not take my password on my Samsung Note 2 or Outlook on my desktop PC.

Noticed this morning when my Samsung note popped up a message telling me the password was wrong.

 

My sub accounts are fine and can get email.

 

I can log in to MyVERIZON.COM and being paranoid I went ahead and changed my password.

 

Still cannot login after password change, and whilst trying the verizon webmail page I noticed it doesnt even load.  Returns some SQL garbage and not an HTTP error code.

 

 

Possible reasons:

 

The 'broken' email account is the oldest (2009) so I am thinking that perhaps there was a server failure and the backup for that account is on a tape backup and just hasnt been restored yet. Thus the reason my newer sub accounts apear to function normally.

 

 

Have the port numbers changed again?

Here is what I curently use.

outgoing.verizon.net   |using  SMTP = 465

incoming.verizon.net  | using POP3= 995

 

Of course that wouldnt explain why one account stopped working suddenly.

 

 

187 REPLIES 187
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 188
(6,034 Views)

Probably just need to wait awhile.  I just tried to get my mail via my pc, and the server is responding " Sending of password did not succeed. Mail server pop.verizon.net responded: Service Temporarily Unavailable".

Copper Contributor jarg
Copper Contributor
Posts: 8
Registered: ‎02-29-2012
Message 3 of 188
(6,030 Views)

Indeed, waiting will probably be the best solution; but why issues with just one account?

Contributor Pippin
Contributor
Posts: 2
Registered: ‎09-12-2013
Message 4 of 188
(5,988 Views)

Having the exact same problem. Main account gets the error code

{"res":{},"error":{"code":"3002","msg":"3002"}}

but all my sub-accounts work fine.

 

So frustrating!

Contributor FirstTimeCaller
Contributor
Posts: 2
Registered: ‎09-12-2013
Message 5 of 188
(5,969 Views)

Same problem, and this is my only Verizon email account. -- on my device I get a message refusing my credentials, and when trying to access the Verizon mail server on my Mac I get the same error message as Pippin:

 

 {"res":{},"error":{"code":"3002","msg":"3002"}}

 

 Verizon website not addressing this so far.

Contributor indigoboo
Contributor
Posts: 1
Registered: ‎09-12-2013
Message 6 of 188
(5,968 Views)

Same problem for me.  My sub email accounts are working fine, but my primary email account will not log in on my phone or on outlook.  When I tried the webmail account, it gave me a white screen with only the following error on it:

 

{"res":{},"error":{"code":"3002","msg":"3002"}}

Contributor tb5663
Contributor
Posts: 4
Registered: ‎09-12-2013
Message 7 of 188
(5,885 Views)

Receiving this message for web email;

 

{"res":{},"error":{"code":"3002","msg":"3002"}}

 

please fix. there is no on-line support for this message

Copper Contributor KramarK
Copper Contributor
Posts: 5
Registered: ‎07-03-2012
Message 8 of 188
(5,957 Views)

Email is down. Can't login on my phone, through webmail, or POP account for at least 3-4 hours.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 9 of 188
(5,881 Views)

@tb5663 wrote:

Receiving this message for web email;

 

{"res":{},"error":{"code":"3002","msg":"3002"}}

 

please fix. there is no on-line support for this message



At least some of the Email  servers appear to really be down this morning.  Some have reported their primary accounts not working but sub accounts working.

 

But advise you post on a different thread as this one is old.

 

Contributor paulbrna99
Contributor
Posts: 1
Registered: ‎09-12-2013
Message 10 of 188
(6,092 Views)

{"res":{},"error":{"code":"3002","msg":"3002"}}

 

This is the result of attempting to check my verizon.net email.

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