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Email account wont log in: One account stops working suddenly

Email account wont log in: One account stops working suddenly

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Contributor
Contributor
Posts: 3
Registered: ‎09-12-2013
Message 171 of 188
(1,416 Views)

All of my history is gone. I am in big trouble, much business contacts, communications, drafts... 

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Contributor
Contributor
Posts: 1
Registered: ‎09-12-2013
Message 172 of 188
(1,262 Views)

Got the same message here in the antelope valley.   When I finally got on just now, all my e-mails have disappeared?????  I hope someone sends a message from verizon about what happened.

 

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Contributor
Contributor
Posts: 2
Registered: ‎09-12-2013
Message 173 of 188
(1,234 Views)

Mine too!  I am soooooooooooooooo devistated.  I hadn't move pictures that people sent to me from the baby shower, ste sons wedding, and all my vendor contracts are GONE!  Not to mention, entire history of folders.  Contact are gone as well!!

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Contributor
Contributor
Posts: 1
Registered: ‎09-12-2013
Message 174 of 188
(1,232 Views)

I just got off a chat with Verizon DSL.

 

"Saritha" told me that all my emails, folders, etc. will be available in 12 hours.  I sure hope so.

 

What a mess!

 

Bucky

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎03-25-2013
Message 175 of 188
(1,183 Views)

Strange doings: my email is now working but there are no new messages since last night, which means - what exactly?  At least I still have everything in my Inbox that was there before......

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Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎08-29-2012

On Thursday morning, September 12, 2013, Verizon experienced a service disruption that affected your email account.  You now are able to send and receive email normally and will continue to have access to your calendar and address book. 

 

We are diligently working to recover any of your email folders that cannot be seen at this time. When the issue is fully resolved, email previously sent or received and any personal folders you created prior to this interruption will be available.

While Verizon is working to resolve this issue, you can view updates as new information us available on verizon.com/outage.

 

If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you may not have noticed any adverse impact outside of the temporary inability earlier today to connect to your servers.

 

We sincerely apologize for any inconvenience this disruption has caused.

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Contributor
Contributor
Posts: 4
Registered: ‎08-01-2013
Message 177 of 188
(1,111 Views)

I just got in to the mail and all my other messages are gone, i had like 86 messages. I wish there was a program that i could use instead of the webmail. I tried outlook but it don't work, i have a laptiop with windows live that works fine butb my new laptop don't have any good mail programs that work.

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Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-20-2013
Message 178 of 188
(1,060 Views)

 

Still cannot reach Verizon mail servers:


I:\>ping smtp.verizon.net

Pinging smtp.verizon.net [206.46.232.100] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.46.232.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I:\>ping pop.verizon.net

Pinging pop.verizon.net [206.46.232.132] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.46.232.132:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


 

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Contributor
Contributor
Posts: 5
Registered: ‎02-17-2012
Message 179 of 188
(1,065 Views)

Have you tried Mozilla thunderbird for your email client?

 

Of course, for me it only helps if I've actually downloaded the email messages - whereas I've been using webmail for verizon mail a fair amount - and have saved some one of a kind email messages in folders on verizon servers.

 

So I do hope they are able to retrieve and restore all of my/our emails in the next 12 hours as they say.

 

I hope also they plan to issue some kind of reasonable credit for this situation also.

 

JG

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Contributor
Contributor
Posts: 4
Registered: ‎08-01-2013
Message 180 of 188
(1,039 Views)

Does Mazolla Thunderbird work on windows 8 because I can't get it to work

 

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