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Email blacklisted, how to whitelist?

Email blacklisted, how to whitelist?

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Contributor vladshafran
Contributor
Posts: 2
Registered: ‎10-10-2014
Message 1 of 3
(553 Views)

Hello,

 

I believe that my smtp.verizon.net account has been blacklisted for some reason.

 

I am unable to access my e-mail at all from Russia. The password does not work.

 

My email is {edited for privacy}

 

I would like to know the procedure I need to go through, as well as the number to call, where I can whitelist my email.

 

I would also like to inquire if its possible to somehow whitelist my e-mail and be able to connect to it from different IP addresses, as I have different ones at work or at home.

 

Please let me know.

 

 

Some more informatoin on the topic - 

 

 traceroute smtp.verizon.net
 traceroute to smtp.verizon.net (206.46.232.100), 30 hops max, 38 byte packets
 1 10.2.1.1 (10.2.1.1) 16.769 ms 0.397 ms 0.351 ms
 2 194.186.189.93 (194.186.189.93) 1.331 ms 1.366 ms 1.341 ms
 3 cat03.spb.gldn.net (194.67.62.61) 6.508 ms 143.345 ms 34.958 ms
 4 GigabitEthernet6-0-0.gw5.Frankfurt4.de.ALTER.NET (139.4.81.77)
 39.391 ms 195.126.105.213 (195.126.105.213) 39.452 ms 213.71.179.245
 (213.71.179.245) 39.420 ms
 5 so-2-1-0.IL1.DCA4.ALTER.NET (146.188.4.25) 127.856 ms 145.798 ms
 so-0-0-0.IL2.DCA4.ALTER.NET (146.188.15.253) 129.624 ms
 6 0.xe-3-3-0.IL2.DCA6.ALTER.NET (152.63.43.89) 129.863 ms 141.380
 ms xe-1-2-0.IL1.DCA6.ALTER.NET (146.188.4.81) 144.275 ms
 7 0.xe-1-0-8.XT1.DCA6.ALTER.NET (152.63.43.113) 125.700 ms
 0.xe-1-1-2.XT2.DCA6.ALTER.NET (152.63.43.117) 129.543 ms
 0.xe-1-0-8.XT1.DCA6.ALTER.NET (152.63.43.113) 128.631 ms
 8 80.ae1.SA3.DCA6.ALTER.NET (152.63.41.110) 126.176 ms
 80.ae1.SA4.DCA6.ALTER.NET (152.63.41.114) 129.525 ms 127.842 ms
 9 * * *'

 

 

The packet always stop sending on the 9th step.

 

- Vlad 

2 REPLIES 2
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013
Message 2 of 3
(544 Views)

International email access is thru the website. log in at verizon.com/myverizon. click on email and news then click on email. If you cannot get in there and have a static IP call tech support to have IP added for access via webmail. Dont believe you will be able to use mail client for access.

Moderator Moderator
Moderator
Posts: 9,119
Registered: ‎03-18-2013
Message 3 of 3
(538 Views)
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