×

Switch Account

Email blacklisted, how to whitelist?

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-10-2014

Email blacklisted, how to whitelist?

Message 1 of 3
(643 Views)

Hello,

 

I believe that my smtp.verizon.net account has been blacklisted for some reason.

 

I am unable to access my e-mail at all from Russia. The password does not work.

 

My email is {edited for privacy}

 

I would like to know the procedure I need to go through, as well as the number to call, where I can whitelist my email.

 

I would also like to inquire if its possible to somehow whitelist my e-mail and be able to connect to it from different IP addresses, as I have different ones at work or at home.

 

Please let me know.

 

 

Some more informatoin on the topic - 

 

 traceroute smtp.verizon.net
 traceroute to smtp.verizon.net (206.46.232.100), 30 hops max, 38 byte packets
 1 10.2.1.1 (10.2.1.1) 16.769 ms 0.397 ms 0.351 ms
 2 194.186.189.93 (194.186.189.93) 1.331 ms 1.366 ms 1.341 ms
 3 cat03.spb.gldn.net (194.67.62.61) 6.508 ms 143.345 ms 34.958 ms
 4 GigabitEthernet6-0-0.gw5.Frankfurt4.de.ALTER.NET (139.4.81.77)
 39.391 ms 195.126.105.213 (195.126.105.213) 39.452 ms 213.71.179.245
 (213.71.179.245) 39.420 ms
 5 so-2-1-0.IL1.DCA4.ALTER.NET (146.188.4.25) 127.856 ms 145.798 ms
 so-0-0-0.IL2.DCA4.ALTER.NET (146.188.15.253) 129.624 ms
 6 0.xe-3-3-0.IL2.DCA6.ALTER.NET (152.63.43.89) 129.863 ms 141.380
 ms xe-1-2-0.IL1.DCA6.ALTER.NET (146.188.4.81) 144.275 ms
 7 0.xe-1-0-8.XT1.DCA6.ALTER.NET (152.63.43.113) 125.700 ms
 0.xe-1-1-2.XT2.DCA6.ALTER.NET (152.63.43.117) 129.543 ms
 0.xe-1-0-8.XT1.DCA6.ALTER.NET (152.63.43.113) 128.631 ms
 8 80.ae1.SA3.DCA6.ALTER.NET (152.63.41.110) 126.176 ms
 80.ae1.SA4.DCA6.ALTER.NET (152.63.41.114) 129.525 ms 127.842 ms
 9 * * *'

 

 

The packet always stop sending on the 9th step.

 

- Vlad 

2 REPLIES 2
Highlighted
Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013

Re: Email blacklisted, how to whitelist?

Message 2 of 3
(634 Views)

International email access is thru the website. log in at verizon.com/myverizon. click on email and news then click on email. If you cannot get in there and have a static IP call tech support to have IP added for access via webmail. Dont believe you will be able to use mail client for access.

Highlighted
Moderator Moderator
Moderator
Posts: 9,900
Registered: ‎03-18-2013

Re: Email blacklisted, how to whitelist?

Message 3 of 3
(628 Views)
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.