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Email folders disappeared after upgrading to Windows 10

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upstatefan
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎07-26-2011

Windows 10 Compatibility with Verizon

Message 21 of 30
(4,820 Views)

I recently upgraded to Windows 10 with the new explorer called Edge. The verizon e-mail screen  does not display the folders using Edge as its connectivity. I have spoken to Verizon and Microsoft to no avail. Each has stated the failure is not their doing. The work around is using the old explorer that Microsoft provides as an  Edge option. I would like Verizon to contact Microsoft and finally resolve this issue.  

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email folders disappeared after upgrading to Windows 10

Message 22 of 30
(4,748 Views)

Internet Explorer read previous post about compatibility mode.

 

Edge, As far as I have seen reported only the items in the left column are missing, which does include folders etc.

upstatefan
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎07-26-2011

Re: Elizabeth T

Message 23 of 30
(4,728 Views)

I can not see your e mail reply to my Windows 10 item. Please send me an e mail directly with your reply.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Elizabeth T

Message 24 of 30
(4,721 Views)

I'm sorry, but moderators do not email forum members. I sent a private message:

 

{You have received information in your private message box -- > . It is a small gold envelope on the upper right of the screen. Please Read.}

 

which was simply to say that your post had been moved to the Email board.

58gibby
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎04-27-2015

Re: Email folders disappeared after upgrading to Windows 10

Message 25 of 30
(4,551 Views)

Working as of this morning 9/9

ronbon
Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-29-2011

Re: Email folders disappeared after upgrading to Windows 10

Message 26 of 30
(4,495 Views)

I have not upgraded and last night my folders disappeared. What now?

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email folders disappeared after upgrading to Windows 10

Message 27 of 30
(4,445 Views)

@ronbon wrote:

I have not upgraded and last night my folders disappeared. What now?


Try compatibility mode if using Internet explorer.  I noticed with windows 10 it suddenly changed again so that compatibility mode needed to be on.  Both IE and Edge now look the same if compatibility is not on.

slugger10
Contributor
Contributor
Posts: 1
Registered: ‎09-12-2015

Re: Email folders disappeared after upgrading to Windows 10

Message 28 of 30
(4,388 Views)
Go to Internet tools. click" compatibility view settings". Add Verizon.com to it. I just did it now. Worked for me. Good luck
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email folders disappeared after upgrading to Windows 10

Message 29 of 30
(4,179 Views)

Looks like Verizon and/or Microsoft has now fixed webmail access with Edge.

 

Not sure if IE, without playing with compatibility mode, was also fixed.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email folders disappeared after upgrading to Windows 10

Message 30 of 30
(2,055 Views)

WARNING now in September 2016 you must not use compatibility mode.  And at least until Microsoft takes Verizon out of its list you must not set "use Microsoft Compatibility mode"

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