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Email folders disappeared after upgrading to Windows 10

Email folders disappeared after upgrading to Windows 10

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Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎07-26-2011
Message 21 of 30
(4,231 Views)

I recently upgraded to Windows 10 with the new explorer called Edge. The verizon e-mail screen  does not display the folders using Edge as its connectivity. I have spoken to Verizon and Microsoft to no avail. Each has stated the failure is not their doing. The work around is using the old explorer that Microsoft provides as an  Edge option. I would like Verizon to contact Microsoft and finally resolve this issue.  

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 22 of 30
(4,159 Views)

Internet Explorer read previous post about compatibility mode.

 

Edge, As far as I have seen reported only the items in the left column are missing, which does include folders etc.

Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎07-26-2011
Message 23 of 30
(4,139 Views)

I can not see your e mail reply to my Windows 10 item. Please send me an e mail directly with your reply.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 24 of 30
(4,132 Views)

I'm sorry, but moderators do not email forum members. I sent a private message:

 

{You have received information in your private message box -- > . It is a small gold envelope on the upper right of the screen. Please Read.}

 

which was simply to say that your post had been moved to the Email board.

Copper Contributor 58gibby
Copper Contributor
Posts: 8
Registered: ‎04-27-2015
Message 25 of 30
(3,962 Views)

Working as of this morning 9/9

Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-29-2011
Message 26 of 30
(3,906 Views)

I have not upgraded and last night my folders disappeared. What now?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 27 of 30
(3,856 Views)

@ronbon wrote:

I have not upgraded and last night my folders disappeared. What now?


Try compatibility mode if using Internet explorer.  I noticed with windows 10 it suddenly changed again so that compatibility mode needed to be on.  Both IE and Edge now look the same if compatibility is not on.

Contributor slugger10
Contributor
Posts: 1
Registered: ‎09-12-2015
Message 28 of 30
(3,799 Views)
Go to Internet tools. click" compatibility view settings". Add Verizon.com to it. I just did it now. Worked for me. Good luck
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 29 of 30
(3,590 Views)

Looks like Verizon and/or Microsoft has now fixed webmail access with Edge.

 

Not sure if IE, without playing with compatibility mode, was also fixed.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 30 of 30
(1,466 Views)

WARNING now in September 2016 you must not use compatibility mode.  And at least until Microsoft takes Verizon out of its list you must not set "use Microsoft Compatibility mode"

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