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Email is not recognizing my username or password

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Carpassion
Contributor
Contributor
Posts: 1
Registered: ‎09-17-2016

Email is not recognizing my username or password

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Please help. I can sign on to my email OK at web mail.Verizon. But any other device they do not recognize my username or password
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TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,425
Registered: ‎05-16-2009

Re: Email is not recognizing my username or password

Message 2 of 7
(3,520 Views)

What "device" are you using to sign in ?

What other "devices don't work ?

What are the browsers associated with these other devices ?

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email is not recognizing my username or password

Message 3 of 7
(3,448 Views)

Or what email client are you using on that device.  e.g apple mail, Samsung mail, etc.

JerseYguY1
Contributor
Contributor
Posts: 1
Registered: ‎09-21-2016

Email from IPad, IPhone and Outlook no longer work...Verizon says you have our WEB mail so deal with

Message 4 of 7
(3,424 Views)

Changed to an upgraded Verizon previously owned router.  Problems begin and are solved by tech support team.  A week passes.  All in one day, all email connectivity lost from peripheral devices Verizon Web Mail and MS Outlook too.  Tech support fixes Verizon WebMail but can not get other platforms to work  Any ideas? (He said hopefully)

TomH309
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,425
Registered: ‎05-16-2009

Re: Email from IPad, IPhone and Outlook no longer work...Verizon says you have our WEB mail so deal

Message 5 of 7
(3,396 Views)

Which of these Routers do you have ?

https://www.verizon.com/Support/Residential/Internet/fiosinternet/Networking/Troubleshooting/Trouble...

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
LawrenceC
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Moderator
Posts: 10,497
Registered: ‎03-18-2013

Re: Email is not recognizing my username or password

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(3,387 Views)

Hi Carpassion,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,497
Registered: ‎03-18-2013

Re: Email from IPad, IPhone and Outlook no longer work...Verizon says you have our WEB mail so deal

Message 7 of 7
(3,383 Views)

Hi JerseYguY1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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