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Email is not recognizing my username or password

Email is not recognizing my username or password

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Contributor Carpassion
Contributor
Posts: 1
Registered: ‎09-17-2016
Message 1 of 7
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Please help. I can sign on to my email OK at web mail.Verizon. But any other device they do not recognize my username or password
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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,364
Registered: ‎05-16-2009
Message 2 of 7
(2,817 Views)

What "device" are you using to sign in ?

What other "devices don't work ?

What are the browsers associated with these other devices ?

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 7
(2,745 Views)

Or what email client are you using on that device.  e.g apple mail, Samsung mail, etc.

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Contributor JerseYguY1
Contributor
Posts: 1
Registered: ‎09-21-2016

Changed to an upgraded Verizon previously owned router.  Problems begin and are solved by tech support team.  A week passes.  All in one day, all email connectivity lost from peripheral devices Verizon Web Mail and MS Outlook too.  Tech support fixes Verizon WebMail but can not get other platforms to work  Any ideas? (He said hopefully)

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,364
Registered: ‎05-16-2009

Which of these Routers do you have ?

https://www.verizon.com/Support/Residential/Internet/fiosinternet/Networking/Troubleshooting/Trouble...

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Posts: 9,141
Registered: ‎03-18-2013
Message 6 of 7
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Hi Carpassion,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Moderator Moderator
Moderator
Posts: 9,141
Registered: ‎03-18-2013

Hi JerseYguY1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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