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Email problem

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Contributor ej62012
Contributor
Posts: 1
Registered: ‎06-20-2012
Message 1 of 6
(5,085 Views)

I recently just got verizon and I went in to set up my email. I got logged in and it told me this:

 

Our records indicate that this email account does not exist in our system. Please go to http://netservices.verizon.net/portal/msa/bookmark?myaccountSSO to check your Account settings.

 

I went to the website and iIdidn't know what to do there or where to go. Any help is appriciated! Smiley Happy

 

 

5 REPLIES 5
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 6
(5,073 Views)

@ej62012 wrote:

I recently just got verizon and I went in to set up my email. I got logged in and it told me this:

 

Our records indicate that this email account does not exist in our system. Please go to http://netservices.verizon.net/portal/msa/bookmark?myaccountSSO to check your Account settings.

 

I went to the website and iIdidn't know what to do there or where to go. Any help is appriciated! Smiley Happy


 For an issue like that, I would recommend contacting Verizon directly. They should be able to pull up your account an find the problem faster than anyone here (myself included) could stumble around to the correct answer. Options on their Contact Us page. I've had good luck with the Live Chat, but there are other options as well.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 3 of 6
(5,068 Views)

Did you ever activate your services after the fios was installed?

 

try going to http://activate.verizon.net and follow the instructions 

Contributor Sacrifusion
Contributor
Posts: 1
Registered: ‎02-17-2010
Message 4 of 6
(4,947 Views)

You get this error when you have not enabled email access for your sub account.

From the same place you made your sub account in "Manage My Sub Accounts" and allow Email

Contributor Xandrius
Contributor
Posts: 1
Registered: ‎12-22-2012
Message 5 of 6
(4,935 Views)

Have the exact same issue. I just want to access the main email and not from a sub account and have no sub account. I assume when we create an account we are supposed to get an Verizon email? I'm thinking the email is not being created. I guess I'm going to have to contact support.

Moderator Moderator
Moderator
Posts: 9,074
Registered: ‎03-18-2013
Message 6 of 6
(1,845 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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