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Email problems, please help

Email problems, please help

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Contributor r5esp
Contributor
Posts: 2
Registered: ‎06-07-2010
Message 1 of 4
(2,687 Views)

I recently moved and changed my DSL to my new address. When I was told my service was ready, I was unable to login to my email account. The login screen said my account was suspended. Can anyone help with this problem?

3 REPLIES 3
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,953
Registered: ‎05-27-2010
Message 2 of 4
(2,654 Views)

You've got to call tech support.  When you moved and cancelled service at your old address, they deactivated your old email address and didn't associate it with your new service.

Contributor r5esp
Contributor
Posts: 2
Registered: ‎06-07-2010
Message 3 of 4
(2,622 Views)

The problem is when I called Tech Support they were either unable or unwilling to help me. I was bounced around for about an hour then hung up on after being on hold.

Copper Contributor ilverface
Copper Contributor
Posts: 13
Registered: ‎06-02-2010
Message 4 of 4
(2,543 Views)

Unfortunately that's all too common.  And even more problematic is that it's really your only resource for now (you can try their on-line support where they control your computer, but my experiences...3...have been less than succssful.

 

Good luck!

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