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Email setup craziness

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Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 5,175
Registered: ‎08-05-2008
Message 11 of 16
(1,051 Views)

@SF19 wrote:

Armond - I assure that your words do not reflect the reality of my situation.

 

I spoke with a Verizon tech rep yesterday who confirmed just what I am stating. They do not allow sub accounts with the same passwords as the main user. {please keep your posts courteous}

 

Justin - The pop-up says that the rule I am violating is the prohibition against including parts of my user name, which I am not. It's that I'm duplicating the password.


Two comments and then I give up, this is a silly little arguement:

 

1) Yes, we frequently know more - far, far more - than the "experts" that you talk to at Verizon. Obviously just an opinion, but I suggest that since you just registered here yesterday you take a look around to see how often posters say they are told one thing on the phone and reality and fact are totally different.  

 

2) I just added a sub-account using the exact same password I have on my main account. The sub-account was added just fine, I got the confirmation email verifying that it had been added.

 

Goodbye......

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

 

 

Contributor SF19
Contributor
Posts: 5
Registered: ‎04-28-2013
Message 12 of 16
(1,002 Views)

I'm always open to the possibility that I've made a mistake so I tried again. Same result.

 

But armed with the knowledge garnered from the 2 extremely wise posters here who were kind enough to help a poor challenged individual like me, I got up the courage to try my luck with another Verizon tech who would hopefully be more informed than the last one I dealt with.

 

I used Live Chat to consult this time and I thought it would be entertaining and enlightening to share his comments! Below are his actual words:

 

{edited for privacy}

 

So... I'm wondering if I'm still doing something wrong or if Verizon decided to get their tech department together and have some fun at my expense?

 

Moderator, please don't edit this post. I am not being disrespectful, only trying to get the truth out to the public. These words I've posted are a direct quote. If anything, there a bit of disdain in the way I was dismissed as some kind of bumbling fool. The fact is I was 100% correct.

 

 

Contributor mmssaoutt
Contributor
Posts: 1
Registered: ‎04-30-2013

i can confirm the above complaint.

i called verizon several times about my email no being able to be sent out

i wa stold it is an issue with outlook. told them it is not and that it is an issue from verizon.

they just ignored my complain.

now i tried the OLD SET UP as listed above and low and behold it works.

Verizon has probably the worst customer sevice out there

the left hand deos not know what the right hand is doing.

they make these supposed "upgrades' to their email system. they mess up customers emails, they give wrong advice. it is just a mess.

 

after telling people to change email servers, it happens that only the old set up works for me. Ports 110 and 25

Contributor smithson
Contributor
Posts: 1
Registered: ‎05-01-2013
Message 14 of 16
(945 Views)

@SF19 wrote:

 ... armed with the knowledge garnered from the 2 extremely wise posters here who were kind enough to help a poor challenged individual like me, I got up the courage to try my luck with another Verizon tech ... there a bit of disdain in the way I was dismissed as some kind of bumbling fool ...

 

 


It certainly gives one a warm feeling to learn that two superior individuals have agreed to share their knowledge with someone less fortunate like you.  Just another indication that hope still shines through on this bleak and tear-stained path we travel through life.  God bless you and both of them.

 

{please keep your posts courteous}

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 15 of 16
(906 Views)

Hi, dbarbour. We're just stepping in briefly to let you know that we haven't forgotten you. If you'd like to have us revisit this with you, please don't hesitate to ping us with another post. 

 

Thanks!

 

Best,

Leon

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Contributor weiner
Contributor
Posts: 1
Registered: ‎01-14-2014

If you let your verizon lag without a new contracr, when you sign up again, it takes hours on the phone to "scrub" your email and get a new one, just assinine.  Really

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