Email suspended
Phylisrn
Newbie

Can I please get some help. I have been on the phone for 6 hours trying to get my email.

Email is my primary mode of communication. Verizon DSL is telling me that I have a balance due and that is why my email is suspended. Give me a break, if I owed verizon, they would cut everything I have off.

I am complaining to FTC as this is unacceptable.

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Re: Email suspended
LawrenceC
Moderator Emeritus

Hi Phylisrn,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Email suspended
Verizon_Support
Customer Service Rep

Hi Phylisrn,

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Ali Adam

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Re: Email suspended
bradley01
Newbie

 can't access at my Email .

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Can not access
JOSEm441
Specialist - Level 2

There are many reasons this could be happening bradley01, See this thread if you recently updated to Internet explorer 11

http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-...

If this does not help please let us know more details - What browser, if you are using a 3rd party client or Verizon Webmail , etc.

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