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Email to Verizon.net customers delayed

Email to Verizon.net customers delayed

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-01-2014

Re: Email to Verizon.net customers delayed

Message 51 of 85
(12,277 Views)

It appears the problems may be resolved with delayed emails.  For the past week emails sent to my verizon.net email from a hotmail account took over 12 hours for me to receive.  Last night the hotmail account sent and email at 9:33 PM and it was received and accepted by Verizon at 9:33PM.  It would be nice to know if Verizon would advise what caused the problem, how it was resolved and what has been done to ensure this problem does not happen again.

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Contributor
Contributor
Posts: 3
Registered: ‎12-03-2014

Re: Email to Verizon.net customers delayed

Message 52 of 85
(12,274 Views)

I had been averaging maybe 50 delayed messages per day from my organization, but in the past 24 hours my email logs show no dropped connections.  It must be fixed.

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-03-2014

Re: Email to Verizon.net customers delayed

Message 53 of 85
(12,188 Views)

I just spoke with a VZ rep and showed him these posts.  He checked with their Tech department who admitted there was a Group Ticket {edited for privacy}issued and now it's resolved.  Good luck getting a $credit, they claim VZ is a free service so if there is no email available, tough.

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-13-2011

Re: Email to Verizon.net customers delayed

Message 54 of 85
(12,073 Views)

I am seeing some issues again this morning.  It was actually going well for a few days there.

 

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Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎12-01-2014

Re: Email to Verizon.net customers delayed

Message 55 of 85
(12,055 Views)

Agreed - just had one email delayed 2 hours..Hopefully we are not about to begin another saga.  Hopefully Verizon is monitoring this forum.  If more delays show up  I will post.

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Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎06-23-2013

Re: Email to Verizon.net customers delayed

Message 56 of 85
(12,041 Views)

I can't speak for delayed email but I know I have hardly received any at all today and none for the past 2 hours which is unusual.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-15-2010

Re: Email to Verizon.net customers delayed

Message 57 of 85
(12,020 Views)

Hotmail email to Verizon email was working ok for a couple of days, except for one fordelay of four hours on 12/7. Then we started getting delays of around two hours again. Seems that things have not been completely repaired.

By the way, just want to mention that NO errors or messages are ever indicated. Everything seems to be working, no rejections, etc. It is just that the email is held up someplace, and eventually shows up.

 

This a continuing frustration. It is impossible to be very responsive.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-03-2014

Re: Email to Verizon.net customers delayed

Message 58 of 85
(11,998 Views)

1

 

Last week a Verizon customer service rep (begrudgingly) posted a $20 credit to my account. Likely b/c he could see how many times I'd called, that I'd been promised resolution and callbacks that never materialized, etc (this was before Verizon acknowledged that latency was a network-wide problem). He said that if I need 100% reliable email, I should upgrade to a ($$) business account.

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎01-17-2011

Re: Email to Verizon.net customers delayed

Message 59 of 85
(11,972 Views)

Problem seems to be returning. Getting some delayed emails today, up to 3 hours delayed

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Email to Verizon.net customers delayed

Message 60 of 85
(11,926 Views)

Three hour delays were considered acceptable when I ran an Email server.  Of course communication lines used to be slow.

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