Switch Account

Email to Verizon.net customers delayed

Email to Verizon.net customers delayed

Copper Contributor YankeeDoodle
Copper Contributor
Posts: 14
Registered: ‎12-01-2014
Message 51 of 85

It appears the problems may be resolved with delayed emails.  For the past week emails sent to my verizon.net email from a hotmail account took over 12 hours for me to receive.  Last night the hotmail account sent and email at 9:33 PM and it was received and accepted by Verizon at 9:33PM.  It would be nice to know if Verizon would advise what caused the problem, how it was resolved and what has been done to ensure this problem does not happen again.

Contributor daveopie
Posts: 3
Registered: ‎12-03-2014
Message 52 of 85

I had been averaging maybe 50 delayed messages per day from my organization, but in the past 24 hours my email logs show no dropped connections.  It must be fixed.

Copper Contributor KJ111
Copper Contributor
Posts: 9
Registered: ‎12-03-2014
Message 53 of 85

I just spoke with a VZ rep and showed him these posts.  He checked with their Tech department who admitted there was a Group Ticket {edited for privacy}issued and now it's resolved.  Good luck getting a $credit, they claim VZ is a free service so if there is no email available, tough.

Copper Contributor TiggerTina
Copper Contributor
Posts: 15
Registered: ‎12-13-2011
Message 54 of 85

I am seeing some issues again this morning.  It was actually going well for a few days there.


Copper Contributor YankeeDoodle
Copper Contributor
Posts: 14
Registered: ‎12-01-2014
Message 55 of 85

Agreed - just had one email delayed 2 hours..Hopefully we are not about to begin another saga.  Hopefully Verizon is monitoring this forum.  If more delays show up  I will post.

Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎06-23-2013
Message 56 of 85

I can't speak for delayed email but I know I have hardly received any at all today and none for the past 2 hours which is unusual.

Copper Contributor ThomasP
Copper Contributor
Posts: 5
Registered: ‎09-15-2010
Message 57 of 85

Hotmail email to Verizon email was working ok for a couple of days, except for one fordelay of four hours on 12/7. Then we started getting delays of around two hours again. Seems that things have not been completely repaired.

By the way, just want to mention that NO errors or messages are ever indicated. Everything seems to be working, no rejections, etc. It is just that the email is held up someplace, and eventually shows up.


This a continuing frustration. It is impossible to be very responsive.

Copper Contributor susanpl13
Copper Contributor
Posts: 7
Registered: ‎12-03-2014
Message 58 of 85



Last week a Verizon customer service rep (begrudgingly) posted a $20 credit to my account. Likely b/c he could see how many times I'd called, that I'd been promised resolution and callbacks that never materialized, etc (this was before Verizon acknowledged that latency was a network-wide problem). He said that if I need 100% reliable email, I should upgrade to a ($$) business account.

Copper Contributor skohly
Copper Contributor
Posts: 23
Registered: ‎01-17-2011
Message 59 of 85

Problem seems to be returning. Getting some delayed emails today, up to 3 hours delayed

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 60 of 85

Three hour delays were considered acceptable when I ran an Email server.  Of course communication lines used to be slow.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.