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Email to Verizon.net customers delayed

Email to Verizon.net customers delayed

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Copper Contributor skohly
Copper Contributor
Posts: 23
Registered: ‎01-17-2011
Message 61 of 85
(6,346 Views)

Problem is back for sure tonight.   2 hours delays getting emails. This is un-acceptable

Contributor KJ111
Contributor
Posts: 9
Registered: ‎12-03-2014
Message 62 of 85
(6,274 Views)

Big problems with delayed email started today.  Emails sent at 11:15 a.m. just received at 9:10 p.m.  Another sent at 3:15 and received 3 hours later.  There was a case # VZ set up the last time.  I will call again and hope everyone does.

Contributor ThomasP
Contributor
Posts: 5
Registered: ‎09-15-2010
Message 63 of 85
(6,145 Views)

The delay problem remains unrepaired. We are stll experiencing delays with Hotmail email going to Verizon email accounts. This continues to be a frustrating  situation. We do not have delays with any other email. Eventually someone from Verizon should monitor this thread and at least try to resolve the issue and let us know that they are actually looking and attempting to do so.

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Contributor KJ111
Contributor
Posts: 9
Registered: ‎12-03-2014
Message 64 of 85
(6,068 Views)

The problem is back again.  Last two days from 1 hour to 6 hours delay in email and some emails delivered twice, hours apart.  I am calling them once again.  Last time, they said they were upgrading Spam service and that cause delays.  This is the third round with them since late November when it lasted 2.5 weeks.

Copper Contributor mmeisler
Copper Contributor
Posts: 25
Registered: ‎06-23-2013
Message 65 of 85
(6,057 Views)

Problem is back for me too.  Not as bad as before but still annoying.  And this time it's not just during business hours.  Even overnight emails are getting delayed.

Contributor KJ111
Contributor
Posts: 9
Registered: ‎12-03-2014
Message 66 of 85
(6,024 Views)

Please call them and report it.  They told me no one else had reported it and it was nothing on their end.  They need to hear from angry customers.

Copper Contributor mmeisler
Copper Contributor
Posts: 25
Registered: ‎06-23-2013
Message 67 of 85
(6,021 Views)

Will do right now.

Contributor thedriscolls
Contributor
Posts: 1
Registered: ‎03-30-2010
Message 68 of 85
(5,977 Views)

Called about this in December.  The customer service rep blamed other servers... not a verizon issue.  Had me text a message and decided all was good.  (And I was basically nuts!)  In the last 24 hours, I have had messages delayed anywhere from 90 minutes to 2+ days.... and then others that are received in a timely manner.  I can't make any sense out of it.  Got a rep on the phone, he listened and noted down some of the problem emails and is going to have it looked into.  He says they may need a server reset on their end.  We will see!!!

Copper Contributor mmeisler
Copper Contributor
Posts: 25
Registered: ‎06-23-2013
Message 69 of 85
(5,954 Views)

I called them the other day.  I got a guy who said he would have to speak to one of the "specialists" and would call me back.  Sure enough, he called back 10 minutes later but since I was on the other line, he left me a message saying that they wanted me to send them a sample of the delayed e-mail.  He didn't tell me where to send it but rather told me to call back and find out the address.  I did that and the guy I next spoke to had no idea where to send them.  He kept putting me on hold for 40 minutes while he kept checking!  At one point he told me they wanted my password so they could get to my account. I told him that was a nice try but no.  He didn't argue but put me back on hold.  He finally came back and said they didn't need me to send them anything but they were still looking into it.  The entire thing was a waste of my time and accomplished nothing whatsoever.  


And of course Verizon has nowhere to send an e-mail complaining about the horrible customer service either.


Are you Verizon guys out there reading this?

Contributor susanpl13
Contributor
Posts: 7
Registered: ‎12-03-2014
Message 70 of 85
(5,949 Views)

MMeisler,  I've never met a company that's so customer-unfriendly.

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