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Email to Verizon.net customers delayed

Email to Verizon.net customers delayed

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Contributor
Contributor
Posts: 3
Registered: ‎12-04-2014
Message 41 of 85
(7,483 Views)

In case a Verizon tech actually looks at these posts here are my results from my earlier mentioned testing:

 

Connected to relay.verizon.net [206.46.232.11]

<<< []
FATAL:[20] Unknown welcome string

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail3.bemta7)

Attempting connection to relay.verizon.net on port 25


Connected to relay.verizon.net [206.46.232.11]

<<< []
FATAL:[20] Unknown welcome string

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail4.bemta7)

Attempting connection to relay.verizon.net on port 25


Connected to relay.verizon.net [206.46.232.11]

<<< [220] vms172055pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
>>> EHLO server-7.bemta-7.messagelabs.com.net
<<< [250] vms172055pub.verizon.net
<<< [250] 8BITMIME
<<< [250] PIPELINING
<<< [250] CHUNKING
<<< [250] DSN
<<< [250] ENHANCEDSTATUSCODES
<<< [250] HELP
<<< [250] XLOOP A831B6339FACE2796FC594D6A2CC8764
<<< [250] STARTTLS
<<< [250] ETRN
<<< [250] NO-SOLICITING
<<< [250] SIZE 20971520
>>> MAIL FROM: <{edited for privacy}>
<<< [250] 2.5.0 Address Ok.
>>> RCPT TO: <postmaster@verizon.net>
<<< [250] 2.1.5 address accepted for deferred processing: postmaster@verizon.net
>>> QUIT
<<< [221] 2.3.0 Bye received. Goodbye.

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail5.bemta7)

Attempting connection to relay.verizon.net on port 25


Connected to relay.verizon.net [206.46.232.11]

<<< [220] vms172099pub.verizon.net -- Server ESMTP (Oracle Communications Messaging Server 7.0.5.34.0 64bit (built Oct 14 2014))
>>> EHLO server-7.bemta-7.messagelabs.com.net
<<< [250] vms172099pub.verizon.net
<<< [250] 8BITMIME
<<< [250] PIPELINING
<<< [250] CHUNKING
<<< [250] DSN
<<< [250] ENHANCEDSTATUSCODES
<<< [250] HELP
<<< [250] XLOOP E8118440C55501690D0BC4902229F8F1
<<< [250] STARTTLS
<<< [250] ETRN
<<< [250] NO-SOLICITING
<<< [250] SIZE 20971520
>>> MAIL FROM: <{edited for privacy}>
<<< [250] 2.5.0 Address Ok.
>>> RCPT TO: <postmaster@verizon.net>
<<< [250] 2.1.5 address accepted for deferred processing: postmaster@verizon.net
>>> QUIT
<<< [221] 2.3.0 Bye received. Goodbye.

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail1.bemta7)

Attempting connection to relay.verizon.net on port 25


Connected to relay.verizon.net [206.46.232.11]

FATAL: timeout triggered after 60 seconds

Results for Test SMTP Connect - Tower 7 - Denver, Server PRBEMTACO1007 (mail6.bemta7)

Attempting connection to relay.verizon.net on port 25


Connected to relay.verizon.net [206.46.232.11]

FATAL: timeout triggered after 60 seconds

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎12-04-2014
Message 42 of 85
(7,480 Views)

Additional info the the Techs:

 

This is a list of 10 email messages leaving our mail servers
heading to several different Verizon email addresses.  As you
can see the column on the left shows when the email was sent, the
column on the right shows when the Verizon email servers
actually accepted the message. 

 
This time difference is usually minutes if not seconds for other mal servers.


The top 3 are stuck and will be for hours.

msg 1       04 Dec 2014 10:20 AM     Retrying delivery     
msg 2       04 Dec 2014 10:00 AM     Retrying delivery     
msg 3       04 Dec 2014 9:26 AM       Retrying delivery     
msg 4       04 Dec 2014 6:15 AM       04 Dec 2014 6:15 AM     
msg 5       03 Dec 2014 4:47 PM       03 Dec 2014 6:44 PM     
msg 6       03 Dec 2014 4:44 PM       03 Dec 2014 4:45 PM     
msg 7       03 Dec 2014 4:42 PM       03 Dec 2014 6:34 PM     
msg 8       03 Dec 2014 4:25 PM       03 Dec 2014 4:50 PM     
msg 9       03 Dec 2014 4:22 PM       03 Dec 2014 7:52 PM     
msg 10     03 Dec 2014 3:45 PM       03 Dec 2014 10:57 PM     

 

Hope this helps someone because there's nothing we can do about it.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎12-04-2014
Message 43 of 85
(7,442 Views)

I have been having delayed e-mails for weeks, if not months!  Yesterday around 10:30 AM (I was on the phone with her) I asked her to send it to both my Verizon e-mail and my Gmail account.  I received the gmail e-mail at 10:35 am... I didn't get the verizon.net one until 6:33 PM...  

 

And I know that I'm not receiving all my e-mails... Oh, I get the spam e-mails, but not e-mails that others are sending me.

 

Is it Yahoo or is it verizon?  I might as well abandon my verizon account and just tell everyone to e-mail me at gmail!

 

Ridiculous...

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Contributor
Contributor
Posts: 3
Registered: ‎12-03-2014
Message 44 of 85
(7,424 Views)

Here is an update from my organization's email logs, which only go back to Dec 1.  During the night (non-business hours of the East Cost), it was rare for a drop to occur.  I might get one per night.  But during the day, I was seeing errors of either "network error" or "connection timed out" at a rate of maybe between 1/3 and 1/4 of all our connections to the relay.verizon.net email server.  This pattern has been consistent since the beginning of my logs.

 

This morning, around 9:00am (Dec 4), the pattern restarted, but then it stopped at 10:30am.  It is now 2:00pm, and my organization has sent around 60 emails to Verizon recipients, and none of them are showing any network errors in the logs.  I wonder if Verizon has fixed this? 

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎01-17-2011
Message 45 of 85
(7,401 Views)

It seems to be getting better. Lets hope so

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Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎01-17-2011
Message 46 of 85
(7,391 Views)

Most of mail now coming on time but not all. I just got another one sent almost 4 hours ago

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Contributor
Contributor
Posts: 2
Registered: ‎12-03-2014
Message 47 of 85
(7,377 Views)

Yes, a great improvement this morning. No "closed connection in response to initial connection" for the past four hours, and delivery times since then are mostly in the 5-10 second range.

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-13-2011
Message 48 of 85
(7,329 Views)

Today does seem to be a good day.  No time-outs for sending to Verizon.net from our servers.  Hopefully this trend continues, but I have seen good days and then it returns so I am a little hesitant to say it looks resolved.

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Contributor
Contributor
Posts: 1
Registered: ‎12-04-2014
Message 49 of 85
(7,292 Views)

We've been having this issues since September!!! Some e-mails delayed up to 2 days. Talked with support today and "she" admitted they new about the problem since last week. The Techs are working on it, but no time frame as to when there would be a fix? really, transfered me to billing and gave me a "one time only" $5 credit on my bill. Guess I'll call every day just to ask if theres a fix yet. If everyone did this they would fix it.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-15-2010
Message 50 of 85
(7,255 Views)

We have been having email delay problems since around November 20th. The delays occur only with email from a Hotmail email address to any of our Verizon email addresses. All other email addresses work just fine.The delays are from 3 hours to about 12 hours.

Non-Hotmail email addresses sending to the Verizon accounts work fine. The problem occurs wherever we happen to be travelling so is not related to any home location issues.

This is becoming a frustrating problem.

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