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Email working on Outlook/not working on webmail
RebeccaSDE
Newbie
‎09-24-2014 05:45 PM

Has anyone else had this problem? My subaccount works for email through outlook but not through Verizon.net. Any ideas on how long it takes to resolve a problem?

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Re: Email working on Outlook/not working on webmail
Verizon_Support
Customer Service Rep
‎09-29-2014 07:10 AM

Hi RebeccaSDE,

Sorry to hear that you're having problems. If it's working in outlook but not the website, most likely it's a password issue. Go to webmail.verizon.com and click on the option that says "Forgot User ID or Password" to reset it. Follow the instructions there and remember to update your password in Outlook also once you're done. Please let us know if you have any other problems.

Thanks,

CJH

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Re: Email working on Outlook/not working on webmail
Wine-O
Enthusiast - Level 1
‎09-30-2014 01:33 PM

I can access my e-mail thru webmail but not thru outlook.  My internet provider is TWC, and this issue began on 17 September.  It was supposed to be resolved by 26 September.  Can't reach the POP3 Server going thru outlook.  Help!!!