Error message when accessing email
toyo67
Newbie

I'm having a similar problem as tkhelble does, although the error message I'm getting is "Retrieving user profile failed. Please try again later." Do you have a solution to this?

0 Likes
Re: Error message when accessing email
Anthony_VZ
Master - Level 3

I am sorry to hear that you are having troubles accessing you email. I am going to need to know a little more information. Are you accessing your email from our website, or using an email program such as Outlook, Thunderbird, Mac Mail, etc ? If going to a website, what is the URL you are going to? Are you able to login to any of your sub accounts or are they getting errors as well?

0 Likes
Re: Error message when accessing email
toyo67
Newbie

The answer to your question is yes. I'm using verizon webmail to access my emails.

Thanks for the replying.

0 Likes
Re: Error message when accessing email
Anthony_VZ
Master - Level 3

Have you tried using a different browser? If not, please try using another to see if its browser related  (Internet explorer, firefox, opera, chrome, safari, etc).

0 Likes