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Error: "Retrieving user profile failed. Please try again later"

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Contributor
Posts: 1
Registered: ‎03-04-2011

Error: "Retrieving user profile failed. Please try again later"

Message 1 of 3 (4,750 Views)

All day I've been getting "Retrieving user profile failed. Please try again later" when I try webmail,verizon.net.   What can I do?

2 REPLIES
Employee
Posts: 447
Registered: ‎01-02-2011

Re: Error: "Retrieving user profile failed. Please try again later"

Message 2 of 3 (4,691 Views)

Hi sorry to hear you are having an issue with our website.   I would recommend clearing the cache and cookies in your web browser. 

 

If you are using IE you can do the following

 

1.  Open IE

 

2. Click on Tools

 

3. Select Internet Options

 

4.  Then click on <delete> under browsing history, and put a check in all the boxes

 

After it completes re-open IE and try it again.  

 

 

 

Shamika_Vz Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Copper Contributor
Posts: 13
Registered: ‎05-24-2011

Re: Error: "Retrieving user profile failed. Please try again later"

Message 3 of 3 (3,935 Views)

Did the solution work for you?  I'm using Firefox and have followed the same steps...cleared cache / history / PC temp files, etc... didn't work for me.

 

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