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Error: "Retrieving user profile failed. Please try again later"

Error: "Retrieving user profile failed. Please try again later"

Posts: 1
Message 1 of 3

All day I've been getting "Retrieving user profile failed. Please try again later" when I try webmail,verizon.net.   What can I do?

Posts: 447
Message 2 of 3

Hi sorry to hear you are having an issue with our website.   I would recommend clearing the cache and cookies in your web browser. 


If you are using IE you can do the following


1.  Open IE


2. Click on Tools


3. Select Internet Options


4.  Then click on <delete> under browsing history, and put a check in all the boxes


After it completes re-open IE and try it again.  




Shamika_Vz Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Copper Contributor
Posts: 13
Message 3 of 3

Did the solution work for you?  I'm using Firefox and have followed the same steps...cleared cache / history / PC temp files, etc... didn't work for me.

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