Re: Error: "Retrievin
g user profile failed. Please try again later"
03-06-2011 05:12 AM
Hi sorry to hear you are having an issue with our website. I would recommend clearing the cache and cookies in your web browser.
If you are using IE you can do the following
1. Open IE
2. Click on Tools
3. Select Internet Options
4. Then click on <delete> under browsing history, and put a check in all the boxes
After it completes re-open IE and try it again.
Shamika_Vz Verizon Support
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