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Error when ordering Verizon Domain Services to keep email address

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jflogerzi
Contributor
Contributor
Posts: 2
Registered: ‎01-28-2015

Error when ordering Verizon Domain Services to keep email address

Message 1 of 3
(501 Views)

I get the following message when trying to order the 19.95$ option to keep email adddress's for 1 year.

 

"User account is not eligible to complete order." I have read my account needs Broadband essitials but this makes no sense. Verizon Tech support is no help. I have talked so many different people with no luck. Please help.

2 REPLIES 2
LawrenceC
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Posts: 10,643
Registered: ‎03-18-2013

Re: Error when ordering Verizon Domain Services to keep email address

Message 2 of 3
(489 Views)

Hi jflogerzi,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

jflogerzi
Contributor
Contributor
Posts: 2
Registered: ‎01-28-2015

Re: Error when ordering Verizon Domain Services to keep email address

Message 3 of 3
(454 Views)

please have them contact me via email. I really need to get this solved. It has been going on 3 weeks without knowone at verzion even having a clue.

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