01-28-2015 01:28 PM
I get the following message when trying to order the 19.95$ option to keep email adddress's for 1 year.
"User account is not eligible to complete order." I have read my account needs Broadband essitials but this makes no sense. Verizon Tech support is no help. I have talked so many different people with no luck. Please help.
01-28-2015 03:14 PM
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.