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Fios app not working on my iphone 4s

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Posts: 4
Registered: ‎09-25-2013

Fios app not working on my iphone 4s

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I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.
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Silver Contributor II
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Posts: 279
Registered: ‎08-07-2010

Re: Fios app not working on my iphone 4s

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@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

   Are you using iOS 7?

 

   Some apps are not compatible yet.

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Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009

Re: Fios app not working on my iphone 4s

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@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.

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Silver Contributor II
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Posts: 279
Registered: ‎08-07-2010

Re: Fios app not working on my iphone 4s

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@viafax999 wrote:

@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.


   I think the OP means the MyFiOS app which does show email?

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Registered: ‎09-25-2013

Re: Fios app not working on my iphone 4s

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No i actually havemt upgraded go that yet
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Registered: ‎09-25-2013

Re: Fios app not working on my iphone 4s

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Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s
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Re: Fios app not working on my iphone 4s

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@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.

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Silver Contributor II
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Registered: ‎08-07-2010

Re: Fios app not working on my iphone 4s

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@PJL wrote:

@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.


   ...and works like a charm!

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