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Folders Pane gone after updating to Internet Explorer 11

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webmailuser
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Contributor
Posts: 3
Registered: ‎11-13-2013

Folders Pane gone after updating to Internet Explorer 11

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Windows Update updated Internet Explorer 10 to IE 11 with the November 2013 Windows Update. Since then, Verizon Webmail does not display the Folders list in the left pane anymore, meaning you cannot get to or see your Spam, Trash, Sent, or any other user-created folders that normally appear in a pane on the left side of your mail list. 

 

Without being able to see your list of Folders, you lose access to saved emails that went into them, including Trash and Spam, Sent, and Drafts and any other folders you may have created.  A huge white space appears where the Folders list used to be and is now wasted with a blank white pane. 

 

I notice Verizon DID make sure that their ads appear and revolve in the right-sided pane, of course!  that works!!  BUT will Verizon care enough about its Webmail users to fix their Webmail display problem apparently caused by updating IE to its newest version and is being installed on Windows computers throughout?? 

 

Apparently, their Webmaster did NOT bother to test their Webmail application and make it work with the updated verison of Internet Explorer.  Hopefully they will fix this soon.  I do not like being forced to install yet another browser on my system when I don't have the need to (other than for this problem)

Thank you!

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JOSEm441
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: Folders Pane gone after updating to Internet Explorer 11

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(4,320 Views)

For now you need to enable compatibility mode: http://www.surfacetablethelp.com/2013/09/how-to-enable-compatibility-mode-in-ie-11-in-windows-8-1.ht...

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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JOSEm441
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: Folders Pane gone after updating to Internet Explorer 11

Message 2 of 4
(4,321 Views)

For now you need to enable compatibility mode: http://www.surfacetablethelp.com/2013/09/how-to-enable-compatibility-mode-in-ie-11-in-windows-8-1.ht...

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

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webmailuser
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Posts: 3
Registered: ‎11-13-2013

Re: Folders Pane gone after updating to Internet Explorer 11

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(4,291 Views)

Thank you Jose for your fast response!  This is a solution for now, but Verizon needs to fix and test their Webmail to be compatible with IE 11, since all Windows users will be upgrading to IE 11 at one time or another.  But this does it for now!

schbullitt
Contributor
Contributor
Posts: 1
Registered: ‎11-14-2013

Re: Folders Pane gone after updating to Internet Explorer 11

Message 4 of 4
(4,173 Views)

 Thank you Jose. I forgot about the Compatability tool as I had to use it on two of my other web sites.

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